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GC Customer Service Rep

Company: Bartlett's Ocean View Farm
Location: Nantucket
Posted on: June 28, 2018

Job Description:

Under the supervision of the Garden Center Manager, is a full time seasonal hourly position structured to all aspects of garden center operations in conformance with established Farm policies, strategies, and procedures.


Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of customer service and responsiveness to the needs of individuals, families, businesses, and organizations served by the Farm.

1) Receives exposure to all aspects of garden center operations through hands-on experience and training with responsibility for customer service and plant maintenance for a large variety of annuals, perennials, foliage, herb, and vegetable plants.

2) Must possess strong communication skills in order to respond to customer questions concerning plant care and culture, and diagnosing plant problems. Advises customers on all aspects of garden design, including but not limited to; garden design and construction, window box and container design and care, vegetable garden planting and care, fertilization, tree and shrub care and design, insect and disease identification and water requirements for all plant material. Provides information and makes suggestions on greenhouse and garden center products to ensure customer satisfaction. Reports any customer complaints to the Garden Center Manager for a timely resolution.

3) Assists in all areas of plant maintenance such as watering, potting, container filling, and weeding. Responsible for crop protection techniques and the ability to recognize, diagnose, and properly treat plants. Distributes biological insects. Receives pesticide training and may mix and apply chemicals and fertilizers, as needed, under the Garden Center Manager's supervision. Maintains greenhouse environmental controls through venting, temperature control, heating, irrigation and shading.

4) Assists in garden center merchandising with plant and hard good displays, inventorying, stocking, signage, pricing, and receiving of live and hard good materials. Keeps Garden Center Manager apprised of customer product requests and make recommendations.

5) Works with other garden center staff to maintain the cleanliness of the garden center display and surrounding areas. This includes recycling, sweeping, trash removal, and any other activity necessary to maintain a tidy, clean environment.

6) Conducts landscape sales: tallies purchases and enters sales into the retail point of sales system.

7) May assist garden center staff on purchasing trips for resale products.

Other Responsibilities:

8) Assists the Garden Center Manager or Garden Center Supervisor, as requested.

9) During seasonal peaks, work requirements may necessitate long hours including early starts and late finishes

10) Position requires attending all Farm and departmental training

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore, required.


Position Requirements:

Previous horticultural or agricultural experience is preferred. Must be self-motivated, well organized and possess strong communication skills. Must be physically fit, able to lift 50lb, and stand for extended periods. This position involves both inside and outside work in both hot and cold weather. Work requirements necessitate overtime hours and weekend work; normal work-week is 5 days and overtime pay of time and a half is paid for hours worked over 40 and on Sunday. Position requires carrying a two-way radio at all time while on duty. Valid driver's license may be required.

Keywords: Bartlett's Ocean View Farm, Nantucket, GC Customer Service Rep, Sales, Nantucket, Massachusetts

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