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Front Desk Agent

Company: Anchor In
Location: Barnstable
Posted on: January 16, 2022

Job Description:

We are looking for a Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we?d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests? complaints in a timely and professional manner
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like RoomMaster and WebRez Pro
  • Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Keywords: Anchor In, Nantucket , Front Desk Agent, Sales , Barnstable, Massachusetts

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