Sales Support - Inside Sales

Company: Mid-Cape Home Center
Location: South Dennis
Posted on: January 15, 2022

Job Description:

Are you customer service oriented? Do you pay attention to details? We have a great opportunity to join the inside sales team at Mid-Cape Home Centers!Work in a team environment to strenghthen customer relationships through personalized service and project management. Serve as a resource to customers through building industry knowledge, and understanding current trends and building standards within our industry.KEY RESPONSIBILITIESCustomer Service

• greet and engage customers promptly; prioritize Customer Service above administrative tasks
• process transactions accurately and timely
• follow-up on all leads in a timely and professional manner
• answer incoming customer calls; respond to customer requests and questions
• responsible for the immediate handling of customer concerns, liaising with the Location Management when necessary
• support loss prevention efforts through customer engagement and proper proceduresSales
  • responsible for the entire sales process from prospect through delivery and follow-up
  • utilize all available informational and point-of-sale software systems
  • completion of all paperwork accurately and timely
  • encourage interest in other service areas of the company and pass on leads to other departments
  • responsible for managing strategy and tactics to meet or exceed sales/growth goals
  • support and integrate marketing and sales activities into your process - i.e. promotions, product launches, relationship-building eventsRelationship Building
    • develop and grow relationships with assigned account holders; investigate opportunities to foster new relationships
    • establish strong, respectful relationships with vendors and suppliers; develop primary points of contact
    • open communication with assigned Account Manager; forward developments and concerns for assigned accounts to Account Managers
    • develop inter-department relationships to provide exemplary service for assigned account holdersContinuing Education
      • participate in regular vendor communication to ensure awareness of new products, pricing, and application requirements
      • maintain up-to-date awareness of company activities, industry trends & government regulations
      • attend trainings and self-learning opportunities to keep up-to-date on products in assigned areaAll other duties as assigned by Management

Keywords: Mid-Cape Home Center, Nantucket , Sales Support - Inside Sales, Sales , South Dennis, Massachusetts