NantucketRecruiter Since 2001
the smart solution for Nantucket jobs

Customer Service Representative - 2nd shift

Company: Bank of America
Location: East Providence
Posted on: September 12, 2019

Job Description:

Job Description:At Bank of America, were guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. Were looking for skilled people who will advise and advocate for our clients for their most important service needs.

As part of the Bank of America team, client service representatives (CSRs) go beyond processing simple account transactions youll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each clients expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter.

As a client service representative, you can look forward to
Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.
Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time.
Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life.
Navigating multiple computer applications while interacting with the client.
Listening to, understanding and providing solutions for our client's needs.
Incentive opportunities for meeting and/or exceeding critical performance standards.
A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs.
The Consumer Academy, our world-class training program for Consumer and Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America.
Potential to own your career growth opportunities.

Well help you
Get training and on-the-job support from managers who are invested in your success. Youll receive in- depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to successfully resolve client requests using best-in-class tools and resources.
Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them.Youre a person who (required skills)
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives.
Fully understands how life events can impact a clients financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule.
Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
Communicates effectively and confidently with all clients to make their financial lives better.
Has the ability to engage with clients begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections.
Is comfortable receiving ongoing performance feedback and coaching.
Is comfortable with ongoing change and learning new technology/processes.
Has 1+ year of customer/client service experience, including experience handling difficult client situations.
Has at least an intermediate level of proficiency with computers and current technology.

Youll be better prepared if you have (desired skills and qualifications)
1+ year of experience in the banking/financial industry.
1+ year of experience working in a client service call center.

Were a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.Shift:2nd shift (United States of America)Hours Per Week:40

Keywords: Bank of America, Nantucket , Customer Service Representative - 2nd shift, Other , East Providence, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Service Technician
Description: Tracy Chevrolet is a family owned and operated, third generation automobile dealership. Since our beginning in 1992, Tracy Chevrolet has emphasized first-rate customer service without the games or (more...)
Company: Tracy Chevrolet Cadillac
Location: Plymouth
Posted on: 09/22/2019

Part Time Product Demonstrator
Description: Part Time Product Demonstrator Are you outgoing and enjoy interacting with people If promoting brands through product demonstration sounds appealing, then our Part Time job could be the right fit for (more...)
Company: Advantage Solutions
Location: Plymouth
Posted on: 09/22/2019

Substance Use Counselor, MADOC
Description: OverviewOur Substance Use Disorder Counselor provides treatment to inmates with substance use disorders using empirically supported approaches i.e., based on social learning, cognitive behavioral models, (more...)
Company: Wellpath
Location: Plymouth
Posted on: 09/22/2019


CDL A Truck Drivers - Avg Pay $73k/year
Description: Dedicated Account Available in Amsterdam, NY Average yearly pay 73K 100 Driver Unload Home Weekly 3,500 sign on bonus 3,000 relocation bonus for those who qualify 1,250 weekly minimum (more...)
Company: Werner Enterprises, Inc.
Location: Attleboro
Posted on: 09/22/2019

OTR Auto Hauler Trucking Job - Earn Up To $130,000 Per Year
Description: Hiring OTR Auto Haulers EARN 90,000 TO 130,000 PER YEAR Company Driver Benefits Potential of 90,000 to 130,000 per year Pay based on percentage of each load Daily
Company: LAP Auto Transport
Location: Pawtucket
Posted on: 09/22/2019

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Pawtucket
Posted on: 09/22/2019

CDL A Regional Truck Driver
Description: Job DescriptionDrive more Earn More Weekly We are now hiring Class A CDL Truck Drivers for our Northeast Regional.Earn up to 0.52 CPM weeklyRunning
Company: USA Truck
Location: Peabody
Posted on: 09/22/2019

Transcriber for Law Enforcement Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts, Inc.
Location: Pawtucket
Posted on: 09/22/2019

CDL A Regional Truck Driver
Description: Job DescriptionDrive more Earn More Weekly We are now hiring Class A CDL Truck Drivers for our Northeast Regional.Earn up to 0.52 CPM weeklyRunning
Company: USA Truck
Location: Woonsocket
Posted on: 09/22/2019

OTR Auto Hauler Trucking Job - Earn Up To $130,000 Per Year
Description: Hiring OTR Auto Haulers EARN 90,000 TO 130,000 PER YEAR Company Driver Benefits Potential of 90,000 to 130,000 per year Pay based on percentage of each load Daily
Company: LAP Auto Transport
Location: East Providence
Posted on: 09/22/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Nantucket RSS job feeds