Compression & Mastectomy Fitter
Company: Dana-Farber Cancer Institute
Location: Boston
Posted on: May 6, 2024
Job Description:
Job ID:39608
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Onsite: 100% onsite
Overview
The Mastectomy and Compression Fitter performs specialty fittings
and provides durable medical equipment (DME) items as medically
necessary and directed by a physician order. The fitter holds a
customer service-oriented position that involves working directly
with patients in a professional clinical capacity. The role
assesses patient status pre- or post-surgical intervention and
conducts product selection, as well as fitting patients for bras,
compression garments and prostheses. Will be responsible for
assisting with determining the right product and size for the
patient. Places custom orders from manufacturers, suppliers, with
knowledge of the product comfort and fit. Works with patients,
patient families and revenue cycle to process prior authorizations
from insurance companies and prescription from providers as
needed.This position is located at the Friends' Place, located on
the first floor of the Yawkey Center for Cancer Care. Learn more
about the Friends' Place at
https://www.dana-farber.org/patient-family/support-services/friends-place-boutiqueLocated
in Boston and the surrounding communities, Dana-Farber Cancer
Institute is a leader in life changing breakthroughs in cancer
research and patient care. We are united in our mission of
conquering cancer, HIV/AIDS and related diseases. We strive to
create an inclusive, diverse, and equitable environment where we
provide compassionate and comprehensive care to patients of all
backgrounds, and design programs to promote public health
particularly among high-risk and underserved populations. We
conduct groundbreaking research that advances treatment, we educate
tomorrow's physician/researchers, and we work with amazing
partners, including other Harvard Medical School-affiliated
hospitals.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES:
- Provides image consulting services for Cancer patients to
include patient consultation and patient education.
- Provides initial patient consultation and development of
individualized appearance plan post-surgery. Identifies resources
to assist client with appearance normalization.
- Direct on-hands contact with patients, taking measurements for
Mastectomy and /or Lymphedema products. Ensures a proper fit for
each patient.
- Provides patient education and services for different scenarios
and activities such as swim wear, suggestions to help achieve
symmetry and garments to help treat Lymphedema.
- Direct on-hands contact with patients.
- Measures by hand or by scanning patient correctly for specific
limb/and or body part, for OTC or custom garments.
- Completes orders on supplier portals with measurements for
custom order.
- Chooses the best therapeutic compression garment; evaluates the
best therapeutic path based on a variety of factors including age,
mobility, size and shape of your limb, skin or wound-related issues
and cost. Ensures a proper fit for each patient.
- Secures written orders for ALL DME items.
- Collaborates with Occupational therapists within DFCI and
throughout community for their patient orders.
- Prepares and ensures all necessary documentations for patient
orders are completed. Documents visits and follows-up with clinical
care team as necessary.
- Coordinates incoming requests for patients orders via
e-mails/faxes and Epic In-Basket messages; takes ownership and
responds appropriately to all messages.
- Maintains current knowledge and expertise in applicable DME
codes for insurable goods.
- Practices in accordance with accreditation standards for
Mastectomy Fitter and CMF certification. Completes continuing
education on Compression & Mastectomy for patients and other
staff.
- Verifies insurance coverage and obtains pre-authorizations as
appropriate.
- Effectively shares knowledge of Lymphedema and other
compression therapy products with customers and uses that knowledge
when ordering specialty products.
- Assists with the coordination of the activities and operations
of Friends' Place.
- Maintains DME merchandise inventory.
- Covers the front desk and processes transactions when needed;
provides customer service and daily operations.
- Facilitates product sales. Comprehensive assessment of
outpatient clients for garment, over- the-counter (OTC) or custom.
Planning and implementing proper garments to reduce pain, restore
function, prevent permanent disability, and restore independence,
using various treatment techniques.
- Assists with the coordination of the activities and operations
of Friends' Place. Maintains on site inventory and samples for
sizing.
- Actively promotes Friends' Place to internal and external
physicians, staff, and patients to create awareness of services.
Participates in providing support programs for such issues as
compression therapy.
- Ensures safe and clean environment and maintains equipment and
supplies while adhering to all hospital and departmental infection
control procedures.
Qualifications
MINIMUM JOB QUALIFICATIONS:
- Associate or Bachelor's degree preferred. High school diploma
or GED required.
- Certification or ability to obtain certification from
accredited agency (BOC or ABC) within first nine months for
Mastectomy Fitter
- Previous experiences as professional massage therapist
preferred.
- Physical therapy/Occupational Therapy setting experience as
aide or assistant preferred.
- Previous retail and customer/patient service experience in a
healthcare setting preferred.
- Previous work with insurance plans preferred. At Dana-Farber
Cancer Institute, we work every day to create an innovative,
caring, and inclusive environment where every patient, family, and
staff member feels they belong. As relentless as we are in our
mission to reduce the burden of cancer for all, we are equally
committed to diversifying our faculty and staff. Cancer knows no
boundaries and when it comes to hiring the most dedicated and
diverse professionals, neither do we. If working in this kind of
organization inspires you, we encourage you to apply.Dana-Farber
Cancer Institute is an equal opportunity employer and affirms the
right of every qualified applicant to receive consideration for
employment without regard to race, color, religion, sex, gender
identity or expression, national origin, sexual orientation,
genetic information, disability, age, ancestry, military service,
protected veteran status, or other characteristics protected by
law.
Job ID:39608
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Onsite: 100% onsite
Keywords: Dana-Farber Cancer Institute, Nantucket , Compression & Mastectomy Fitter, Other , Boston, Massachusetts
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