Medical Assistant, Per Diem, Ambulatory Float, Peabody
Company: Lahey Medical Center Peabody
Location: Peabody
Posted on: May 2, 2024
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job Type:Per
DiemScheduled Hours:0Work Shift:Day (United States of America)Under
the general supervision of the designated supervisor (depending on
the location) and in collaboration with a clinical overseer, where
applicable, the Medical Assistant is responsible for assisting in
the delivery of high quality and safe clinical care. S/he will
assist with patient care and operational flow by performing
clerical and clinical duties as needed within the scope of their
training and applicable to the kind of practice and patient
population.
The MA I will organize work to enhance patient satisfaction and
provider efficiency. S/he will collaborate with providers for daily
needs/schedule coordination, by reviewing provider schedule and
anticipating patient, provider and appointment needs at the time of
the patient visit, keep visits running on time, communicate delays
with patients, manage same-day schedule additions, ensure exam
rooms are properly supplied and provide support for patient forms
completion. The MA I is responsible for following and sustaining
all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of
empathetic and efficient care and service will have a direct impact
on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s),
other health care provider(s), and other ambulatory support staff
within the department and with other disciplines to deliver patient
care.Job Description:2 Shifts Per Week (7:30-4:00, 8:00-4:30,
8:30-5:00)Rotating days per the need of the departmentsPer Diem,
Peabody locationPerson will be floating between the Ambulatory
Specialty Outpatient Clinics depending on the need of the
clinics.Essential Duties & Responsibilities -I. - - -Clinical
Considerations and Decision Making: Ways in which the MA comes to
understand the problems, issues or concerns of patients/families,
to attend to relevant/critical information and to respond in
concerned and involved ways. - - -A. - - -Accountable for providing
safe patient care by demonstrating organizational skills that
maintain and coordinate safe delivery of quality care for assigned
patients/families. - - - -B. - - -Participates in a culturally
competent plan of care that identifies patient problems, expected
outcomes, and addresses preventative measures. - - -C. - -
-Delivers care that is specific to the age of the patient. - - -D.
- - -Cares for patients as delegated by the provider, RN or LPN
within scope of practice and competence. - - -E. - - -Contributes
information provided by the patient or family for the assessment of
health status. - - - -F. - - -Evaluates outcomes of interventions
within their scope and follows directions on a modified plan of
care.II. Collaborative Relationship: Collaborates, cooperates, and
communicates with other health care personnel to ensure quality and
continuity of care. - - -A. Establishes collaborative relationships
with nurses, physicians, other colleagues, patients and families. -
- -B. Participates in and supports the educational plan for patient
and family.III. Clinical Guidance: The MA, within the scope of
his/her practice and department specific skills, is responsible for
the nature and quality of care they provide for patients. - - - -A.
- - -Demonstrates appropriate behavior by adhering to unit policies
and procedures and practice guidelines specific to the setting. - -
-B. - - -Demonstrates the ability to provide and maintain patient
safety in the environment of care. - - -C. - - -Demonstrates skills
as a responsive and supportive team member. - - -D. - -
-Demonstrates ability to fulfill role in regulatory compliance and
readiness.Clinical/Direct patient care (The procedures performed
may vary from practice to practice based on specialties,
department's staffing model and/or patient population.)--- - -
-Greets, identifies, transports and/or escorts patients to exam
room.--- - - -Accurately obtains all elements of the MA rooming
standards. -Documents data in Electronic Health Record (EHR.) -
Reports findings as needed to provider. -Using the Pended Order
workflow, pends orders as needed for provider signature.--- - -
-Prepares patient for examination: - - - - - -o - - -Asks patient
for and documents chief complaint, symptoms, and duration of
symptoms in EHR. - - -o - - -Obtains history and reviews medication
list. Asks patient if they need any medication refills and queues
refills in EHR. - - -o - - -Documents all drug and other allergies
- - -o - - -Documents smoking history - - -o - - -Takes vital signs
(Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) -
- -o - - -Observes patient, documents and reports findings to
provider. - - -o - - -Alerts the provider when patient is ready and
communicates pertinent clinical information. - - -o - - -Notifies
provider of an abnormal vital signs, elevated pain scores or safety
concerns. ---- - - -Assists the provider with the patient visit and
care as required: - - -o - - -Prepares special equipment,
instruments and supplies as needed. - - -o - - -Provides
instructions to patient regarding any diagnostic test and procedure
after they have been educated by the provider. - - -o - - -Prepares
and labels specimens obtained by the MA or the provider for
transport based on the Labeling Policy. -Tests specimens as
necessary and according to proper procedure. -Specimens may
include, but not limited to: - - - - - ---- - - -Blood (phlebotomy)
- - - - - ---- - - -Clean-voided urine - - - - - ---- - - -Finger
stick blood sugar tests - - - - - ---- - - -Stool for occult blood
- - - - - ---- - - -Rapid strep testing - - - - - ---- - - -UCGs
(pregnancy tests) - - - - - ---- - - -Urine for microalbumin - - -
- - ---- - - -Glycohemoglobin A1C - - - - - ---- - - -Pro time - -
- - - ---- - - -Assists with throat cultures, PAP smears, wound
cultures, biopsies, and joint injections. - - -o - - -Performs
electrocardiograms, spirometries, monofilament testing, vision and
hearing testing according to departmental standards. - - -o - -
-Assists with wound care - - - -o - - -Assists with other testing,
in accordance with medical assistance training - - -o - - -Assists
provider with minor procedures - - -o - - -Documents
testing/results per practice protocol. - - -o - - - Administers
immunizations based on written provider orders (as allowed by the
practice license.) - - -o - - -Administers injections based on
written provider orders (as allowed by the practice license.) - -
-o - - -Follows department procedures related to access to
non-controlled medications, such as IV solutions and vaccines, when
granted access to these medications as part of the job functions. -
- - -o - - -Performs Phlebotomy procedures (back up to
phlebotomist) (drawing of blood, spinning of bloods)--- - -
-Clinical and Quality/Improvement Competency - - -o - - -Meets
expectations and maintains competencies of new hire orientation
skills checklist, annual competency verification and participates
in education programs provided. - - -o - - -Is alert to Quality
Improvement and CQI issues as well as to unsafe working conditions.
-Notifies manager of concerns. -Participates in unit-based QI
activities and is familiar with unit measurement
data.Non-Clinical/Indirect patient care--- - - -Pre-visit planning
- - -o - - -Organizes and prioritizes daily work to ensure patient
needs are met and provider schedules run efficiently. - - -o - -
-Participates in huddles to anticipate, understand and address the
daily needs of our patients and providers to ensure proper
workflow. - - - -o - - -Reviews patient records against quality
measures and best practice indicators and advises providers of
potential documentation and care gaps. - - -o - - -Prepares
supportive documentation for scheduled appointments/procedures. - -
- - - ---- - - -Reviews record for completeness before appointment
and update as appropriate. - - - - - ---- - - -Inserts the required
forms per procedure and department protocol. - - - - - ---- - -
-Follows up with patient or specialist to ensure patient care plans
since last appointment were followed and results are available for
physician review. - - - - - ---- - - - - - -o - - -Confirms that
lab and other ancillary tests are performed, and results
documented.--- - - -Post visit work - - -o - - -Enters charges and
reviews patient record for billing accuracy performing quality
checks on ICD-10 and CPT codes and other related information in
order to streamline the billing process per practice protocols. - -
-o - - -Assists the providers with work outside the visit related
to managing a panel of patients. - - -o - - -Partners with patient
and family in supporting patients' short- and long-term goals. - -
-o - - -Supports care coordination for identified patients across
the continuum in collaboration with provider and community
agencies. - - -o - - -Performs designated tasks related to tracking
test results and may communicate normal lab and imaging test
results, either written or verbally as directed by provider. - - -o
- - - - - -o - - -Provides and reviews instructions to patient
regarding any diagnostic test and procedures. -Provides patient
with written education materials and diagnostic prep as needed. - -
- -o - - -Serves as a liaison with patients, families to
physicians, case managers, 3rd party payers, et al. - - -o - -
-Reviews, manages and enters registry health data for identified
patient populations. - - -o - - -Monitors patient progress by
utilization of disease specific registries to proactively reach out
to patients to meet their health care goals.--- - - -Assists in the
maintenance of the EMR - - -o - - -Scans miscellaneous loose
reports into the EMR--- - - -Ensures exam rooms, supplies and
equipment are maintained/stocked - - -o - - -Prepares equipment and
packages to be sent for sterilization following site protocol. - -
-o - - -Maintains appropriate supplies and linen. - - -o - -
-Prepares orders for routine medical supplies. -Monitors expiration
dates and rotates inventory. - - -o - - -Prepares, cleans and
maintains equipment, addressing issues in a timely manner to ensure
availability of equipment. - - -o - - -Cleans and prepares the exam
room and other patient areas between patients.--- - -
-Communication - - -o - - -Manages provider In Basket folders per
department standards, including lab/test tracking and referrals. -
- - -o - - -Reviews faxes, letters, forms, etc. and completes as
much necessary information within scope before handing off to
provider. - - -o - - -Receives patient messages and reviews with
provider.--- - - -Administrative Support - - -o - - -Provides back
up or periodic administrative assistance to the practice as needed,
including but not limited to - - - - - - ---- - - -Answers provider
phone calls and routes to appropriate person. -Takes and documents
clear messages, handles requests for information and research
issues. - - - - - ---- - - -Provides front desk coverage. -Greets
patients, registers patients verifying health insurance
information, collects co-payments, etc. - - - - - ---- - -
-Schedules patient appointments and collects pre-registration
information, reviews and verifies eligibility of insurance. - - - -
- ---- - - -Provides check out desk coverage. -Schedules follow up
appointments and/or provide information about recommended
specialists. -Schedules diagnostic and specialty appointments as
ordered by the provider. -Completes referrals and
pre-authorizations per healthcare payer and practice protocols.
-Organizational Responsibilities--- - - -Maintains strict adherence
to the Lahey Health confidentiality policy.--- - - -Incorporates
the Lahey Health Guiding Principles, Mission Statement and goals
into daily activities.--- - - -Complies with all Lahey Health
policies and clinical protocols.--- - - -Complies with behavioral
expectations of the department and Lahey Health.--- - -
-Demonstrates an understanding of the job description, performance
expectations and competency assessment.--- - - -Demonstrates a
commitment toward meeting and exceeding the needs of our customers
and consistently adheres to customer service standards.--- - -
-Participates in and successfully completes mandatory education---
- - -Demonstrates a commitment to life-long learning and their
field.--- - - -Completes various special projects and
responsibilities as assigned to share the workload and/or to
recognize experience and/or performance.Minimum
Qualifications:Education: -High School Diploma or equivalent
required. -Preferred: -Graduate of an Accredited Medical Assistant
program or has obtained a Medical Assistant Certification (AAMA,
CCMA, RMA, NCMA). -Licensure, Certification, Registration:
-Preferred: Certification required upon hire and maintained if not
a graduate of an accredited medical assistant program.Note: Those
hired prior to May 28, 2017, without a certification are
grandfathered in this position. -Skills, Knowledge & Abilities: - -
-Strong interpersonal and customer service skills required to
communicate with patients, family members, physicians and other
health care providers, as well as other colleagues.Knowledge of
medical terminology.Must possess strong problem-solving abilities
and analytical skills to ensure patient's needs are met. -Must
possess basic computer skills to input and retrieve clinical
information, as well as patient registration and appointment
information. -Utilizes critical thinking and good judgement in
performance of tasks. -Must possess good organizational skills and
the ability to multitask and to prioritize daily assignments to
ensure smooth workflow. - - -FLSA Status:Non-ExemptAs a health care
organization, we have a responsibility to do everything in our
power to care for and protect our patients, our colleagues and our
communities. Beth Israel Lahey Health requires that all staff be
vaccinated against influenza (flu) and COVID-19 as a condition of
employment. about this requirement.More than 35,000 people working
together. Nurses, doctors, technicians, therapists, researchers,
teachers and more, making a difference in patients' lives. Your
skill and compassion can make us even stronger.Equal Opportunity
Employer/Veterans/Disabled
Keywords: Lahey Medical Center Peabody, Nantucket , Medical Assistant, Per Diem, Ambulatory Float, Peabody, Other , Peabody, Massachusetts
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