Store Support Supervisor (Customer Service, Front End Support)
Company: Whole Foods
Location: West Yarmouth
Posted on: November 20, 2022
Assists with scheduling and supervision of Store Support Team
Members as well with the as day-to-day flow of the department.
Supports the Store Support Team Leader and Associate Team Leader(s)
to ensure smooth operation of the Store Support Team. All Whole
Foods Market Retail jobs require ensuring a positive company image
by providing courteous, friendly, and efficient service to
customers and Team Members at all times. All positions must be
performed in accordance with team and store Standard Operating
Procedures. Further, Team Members must be prepared and able to
perform the duties inherent in other Team Member job descriptions.
All positions must strive to support WFM core values and goals,
promote national, regional, and store programs and initiatives, and
ensure adherence to all applicable health and safety regulations
including Food Safety and regulatory duties required in the
department. Job Responsibilities: Supervises and delegates tasks to
Team Members. Works with Team Trainer to train Team Members in a
manner that builds and sustains a high-performance team and
minimizes turnover. Assists in training of new Team Members,
utilizing learning checklists and training materials. Keeps all
cases and shelves clean, well-stocked and properly rotated.
Resolves difficult customer situations. Ensures all necessary
breaks are given. Communicates team concerns to the Team Leader and
Associate Team Leader. Communicates attendance issues or concerns
to Team Leader and Store Leadership. Sets and achieves the highest
standards of retail execution. Fosters and encourages a positive
environment of outstanding teamwork, mutual respect, and
exceptional morale. Maintains awareness of customer flows and needs
and directs Team Members as necessary to satisfy and delight
customers; responds promptly to customer needs and questions.
Selects, trains, develops, mentors, motivates, and counsels Team
Members in a manner that sustains a high-performance team and
minimizes turnover. Provides timely, thorough, and thoughtful
performance evaluations. Consistently communicates and models WFM
vision and goals. Job Skills: Extensive knowledge of Store Support
team procedures and policies. Capable of teaching others in a
positive and constructive manner. Demonstrates advanced product
knowledge, maintains awareness of new products. Excellent
interpersonal, motivational, team building, and customer
relationship skills. Capable of teaching others in a positive and
constructive manner. Product knowledge. Advanced knowledge of
regulatory and safety policies and procedures. Proficient
mathematical skills for assessing financial performance, monitoring
profitability, and managing inventory. Demonstrated decision-making
ability, leadership skills, and ability to prioritize and delegate.
Proficiency with email, Microsoft Office, and operations-related
applications. Experience: 12 months retail experience. Physical
Requirements / Working Conditions: Must be able to lift 50 pounds.
In an 8-hour work day: standing/walking 6-8 hours. Hand use: single
grasping, fine manipulation, pushing and pulling. Work requires the
following motions: bending, twisting, squatting and reaching.
Exposure to FDA approved cleaning chemicals. Exposure to
temperatures: 90 degrees Fahrenheit. Ability to work in a wet and
cold environment. Ability to work a flexible schedule including
nights, weekends, and holidays as needed. Ability to use tools and
equipment, including box cutters, electric pallet jacks, and other
heavy machinery. Note : The purpose of this document is to provide
a general summary of essential responsibilities for the position
and is not meant as an exhaustive list. This document does not
reflect all job duties or requirements for every position.
Requirements build as one progresses through the job levels, so any
job duties required at a lower level may be required at the higher
level in addition to the duties listed for that higher level.
Duties, assignments, and other responsibilities may differ for
similar positions based on business conditions, departmental or
geographic location, and/or needs for the particular position. An
individual must demonstrate successful performance in their current
position before being considered for promotion. In addition, in
order to promote into a higher-level position, a business need for
the promotion must exist and the candidate must be considered the
most qualified person for the new position. Completion of certain
milestones such as obtaining an advanced degree or certification,
time in current position, or developing skills to perform at the
higher-level role do not guarantee a promotion. At Whole Foods
Market, we provide a fair and equal employment opportunity for all
Team Members and candidates regardless of race, color, religion,
national origin, gender, pregnancy, sexual orientation, gender
identity/expression, age, marital status, disability, or any other
legally protected characteristic. Whole Foods Market hires and
promotes individuals solely based on qualifications for the
position to be filled and business needs.
Keywords: Whole Foods, Nantucket , Store Support Supervisor (Customer Service, Front End Support), Other , West Yarmouth, Massachusetts
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