Guest Experience Associate
Company: Bluebird Dennisport
Location: Dennis
Posted on: May 16, 2022
Job Description:
Job DescriptionWe are searching for an enthusiastic,
service-focused hotel front desk agent to join our guest services
team. You'll welcome guests, manage accounts, answer inquiries, and
field complaints to ensure we deliver an excellent experience to
every guest. You will bring excellent communication skills and a
passion for putting our guests first. If you love interacting with
people in a positive work environment, apply now!Compensation:$16 -
$18 hourlyResponsibilities:
- General bookkeeping: ensure all hotel guest account information
is accurate and up-to-date
- Give every guest a warm welcome, check them in, and check them
out when they leave, ensuring you provide correct keys and room
numbers
- Mitigate customer complaints as needed
- Answer incoming calls and questions about guests' needs
in-person and online regarding room bookings, room rates,
amenities, available rooms, rewards programs, and special
requests
- Work with the housekeeping staff to ensure rooms are ready for
new guestsQualifications:
- Must have graduated high school, received a GED or
equivalent
- 1 year of experience in the hospitality industry as a hotel
front desk agent, hotel receptionist, or guest service specialist
preferred
- Working knowledge of Microsoft Office and reservation
management systems
- Excellent time management skills, organizational skills,
customer service skills, and interpersonal skills
- Well-versed in taking telephone calls and handling stressful
situationsAbout CompanyOur stylish rooms, suites, and cottages have
everything you need (and nothing you don't) for a relaxing,
affordable trip to the Cape.In the heart of the Cape, and
considered a "beachers' paradise", the village of Dennis Port is
right on the Nantucket Sound. Offering warm ocean temps that beckon
swimmers, boaters, and surfers from far and wide, the nearest
beaches and waterfront dining are just a 1/2 mile from our front
door. Just minutes from the beach, spend a day sunbathing on the
sand or getting out on the water. The surf is waiting! Stay in the
heart of Cape Cod at Bluebird Dennisport.
Keywords: Bluebird Dennisport, Nantucket , Guest Experience Associate, Other , Dennis, Massachusetts
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