Store Customer Experience Coordinator (US) - South Dennis, MA
Company: TD Bank
Location: Dennis
Posted on: May 15, 2022
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Job Description:
About TD Bank, America's Most Convenient Bank - TD Bank,
America's Most Convenient Bank, is one of the 10 largest banks in
the U.S., providing more than 8 million customers with a full range
of retail, small business and commercial banking products and
services at approximately 1,300 convenient locations throughout the
Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In
addition, TD Bank and its subsidiaries offer customized private
banking and wealth management services through TD Wealth -, and
vehicle financing and dealer commercial services through TD Auto
Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn
more, visit . Find TD Bank on Facebook at and on Twitter at TD
Bank, America's Most Convenient Bank, is a member of TD Bank Group
and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a
top 10 financial services company in North America. The
Toronto-Dominion Bank trades on the New York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit .The
Store Customer Experience Coordinator provides legendary customer
service in both Teller transactions and Platform Customer Service,
while selling/cross-selling and referring TD Products to new and
existing customers. The Store CEC recommends appropriate products
and services related to spending and saving. The Store CEC
completes teller transactions, services customers with non-complex
platform needs, and opens new deposit accounts. Consistently
executes appropriate behaviors to deliver a Legendary Customer
experience in the Store Conducts needs-based conversations and
offers financial solutions to meet our Customers' needsMakes
quality referrals to appropriate partners Responsible for meeting
individual performance metricsResponsible for making sound
decisions and timely problem resolutionProvides exceptional
Customer Service by meeting all Customer demands as they relate to
both teller and some platform activitiesGenerally resolves problems
independently, escalating more difficult issues to
managementFocuses on servicing the customer, on both the teller
line and platform, with the added responsibility of simple product
sales; Activities include but are not limited to: Teller
transactions, Open/Close Personal Deposit Accounts, Debit
Card/Credit Card Issues, Regulation E, Mobile and On-Line
bankingDrives referrals to store colleagues and partners to support
the broader more complex financial needs of customersMay train and
act as a mentor to new TellersHigh school diploma or GED1+ years
related experience requiredSuperior Customer Service skillsTeller
experience (Preferred) Strong organization skills to handle
multiple tasks in a fast-paced environmentExcellent communication
skills with ability to be concise, clear and consistentDemonstrated
effective problem-solving skillsDemonstrated ability to schedule
and prioritize workDemonstrated ability to work independently and
within deadlinesSound judgment in decision making and problem
solvingProficient in Microsoft OfficeNotary License (Preferred) At
TD, we are committed to fostering an inclusive, accessible
environment, where all employees and customers feel valued,
respected and supported. We are dedicated to building a workforce
that reflects the diversity of our customers and communities in
which we live in and serve, and creating an environment where every
employee has the opportunity to reach their potential. If you are a
candidate with a disability and need an accommodation to complete
the application process, email the TD Bank US Workplace
Accommodations Program at . Include your full name, best way to
reach you, and the accommodation needed to assist you with the
application process.EOE/Minorities/Females/Veterans/Individuals
with Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, Nantucket , Store Customer Experience Coordinator (US) - South Dennis, MA, Other , Dennis, Massachusetts
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