Phone Operator
Company: Wequassett Resort and Golf Club
Location: Harwich
Posted on: May 9, 2022
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Job Description:
Phone Operator
Cape Cod's only double Forbes Five-Star resort is seeking a Phone
operator. The person will answer and direct all incoming telephone
calls and must provide warm and gracious customer service. The
successful candidate will have excellent telephone etiquette and
strong organizational skills.
The responsibilities of the phone operator include:
* Answering and directing all incoming telephone calls efficiently
while offering warm and friendly service.
* Ensuring that verbiage is consistent with hotel and Forbes
Five-star standards
* Accommodating guest requests, ensuring a high level of guest
satisfaction
* Maintaining an accurate log of special guest requests
* Commanding a knowledge of the features, amenities, and hours of
operation of all resort outlets
* Ensuring that all reservation calls are handled graciously and
efficiently
Previous customer service experience is required; experience in a
luxury hotel is preferred.
Wequassett Resort and Golf Club is an exquisite 27-acre waterfront
resort on beautiful Pleasant Bay. We are known for our
award-winning service with an unparalleled commitment to go above
and beyond for our guests. We offer four restaurants, two pools,
two private beaches, four tennis courts, boating and sailing, and
championship golf.
Keywords: Wequassett Resort and Golf Club, Nantucket , Phone Operator, Other , Harwich, Massachusetts
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