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Banking Center Manager

Company: Cape Cod Five Cents Savings
Location: Wellfleet
Posted on: June 12, 2021

Job Description:

GENERAL SUMMARY:The Banking Center Manager will lead the Wellfleet banking center with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include: exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.

Leadership and Staff Supervision

  • Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
  • Clearly communicates productivity and performance standards to all branch personnel.
  • Ensures effective communication to staff and implementation of all policies and procedures.
  • Plays a positive role in the development and growth of staff.
  • Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
  • Interviews and selects candidates for employment.
  • Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
  • Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Customer Service

  • Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
  • Develops staff in role of trusted financial advisor.
  • Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers
  • Resolves complex internal and external issues in a timely manner.

Business Development and Community Relations

  • Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
  • Focuses on developing commercial and retail prospects and building on existing customer relationships.
  • Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
  • Participates in civic and community organizations that benefit the local communities.

Banking Center Operations

  • Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
  • Ensures satisfactory audit results through compliance with established policies and procedures.
  • Identifies areas for improved workflow efficiencies.
  • Maintains proper Banking Center security.
  • Responsible for the day to day appearance and maintenance of the Banking Center.
  • Participates in establishing and managing the Banking Center budget.


  • Bachelor's Degree
  • Registered Para Planner designation preferred
  • Notary Public
  • Medallion Signature Guarantee
  • National Mortgage Licensing System (NMLS) registration


  • Four or more years of progressively responsible management experience in retail banking or a financial institution
  • Thorough knowledge of Bank products and services
  • Consumer and small business lending origination experience required
  • Excellent business development, customer service, and problem solving skills
  • Effective training, coaching and mentoring skills
  • Commitment to continuing education
  • Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
  • Ability to resolve complex problems
  • Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)
  • Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers


  • Management Courage/Command Skills
  • Leadership/Coaching/Development
  • Business Acumen
  • Culture/Guest/Customer Service Ambassador
  • Sound Judgment
  • Delegation
  • Technology Enthusiast/Early Adopter
  • Problem Solving
  • Excellent Verbal and Written Communication Skills
  • Critical Thinking Skills
  • Financial Comprehension
  • Learning Agility
  • ZR

Keywords: Cape Cod Five Cents Savings, Nantucket , Banking Center Manager, Other , Wellfleet, Massachusetts

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