Assistant Banking Center Manager - Harwich Port

Company: Cape Cod Five Cents Savings
Location: Harwich Port
Posted on: May 31, 2021

Job Description:

GENERAL SUMMARY: The assistant manager supervises the staff at a Cape Cod 5 Harwich Port Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for bank customers. As a trusted financial advisor, the assistant manager will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the Assistant Manager will provide exceptional care and support to staff in achieving their professional goals.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:

• Oversees and supervises banking center staff for purposes of day-to-day administration of job duties, including scheduling, communicating overall goals, operations and coaching reinforcing principles and values.
• Monitors and decisions management reports.
• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy)
• Provides backup to retail staff positions and Banking Center Manager
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
• Fulfills all branch closing activities
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
• Introduces and advises on the Bank's products and services to appropriately meet customer needs
• Proficient in determining customer's existing and prospective financial needs and identifies referrals to other business lines (Investment Services, TAM, Commercial, Cash Management, etc.)
• Proficient in determining customer needs and recommending to the customer the products and services that best meet their needs
• Maintains a working knowledge of product and service offerings including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards
• Confidently discusses customer lending opportunities and assists customers in preparing loan applications for home equity products and personal loans
• Safeguards customer trust by upholding duty of customer confidentiality
• Complies with all required regulations, guidelines, and policies
• Timely completion of all assigned learning activities
• Actively participates in banking center meetings and one-on-one coaching sessions
• Participates/volunteers in community groups and events
• Additional duties as assigned

EDUCATION, CERTIFICATIONS: (Minimum education required to perform the duties of this position):

Bachelor's Degree OR 60 college credits and pursuing Bachelor's Degree and five years of experience in a financial institution

NMLS Registration

Notary Public - may obtain after hire

Medallion

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum one year cash handling experience required
• Minimum two years customer service experience
• Must have a supervisory aptitude
• Demonstrated management and leadership skills
• Prior customer relationship building experience
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Financial Savviness (Conversant in all Business Lines)
• Problem Solving
• Relationship Building Skills
• Proficient Verbal and Written Communication Skills
• Critical Thinking Skills
• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Sales Aptitude
• Eager Learner
• Learning Agility
• Superior Customer Service
• ZR

Keywords: Cape Cod Five Cents Savings, Nantucket , Assistant Banking Center Manager - Harwich Port, Other , Harwich Port, Massachusetts