Front Desk Agent

Company: Wequassett Resort and Golf Club
Location: Chatham
Posted on: May 3, 2021

Job Description:

Cape Cod's only Forbes Five Star Resort is seeking a Front Desk Agent. Responsibilities include:

Welcome guests, check guests in and out
Provide personal service for guests of the hotel
Answer phones and utilize hotel computer systems and databases
Resolve billing issues/ charges to guest folios
Handle service requests taken in person and over the phone
Communicate with other departments to ensure all guest needs are met
Make guest room reservations and modify guest room reservations
Be knowledgeable about the resort, its services and the surrounding area
Inform guests about the property its features, its services and special events

Good communication and organizational skills are required. Demonstrated computer skills are also required. Experience in the service industry is preferred.

Keywords: Wequassett Resort and Golf Club, Nantucket , Front Desk Agent, Other , Chatham, Massachusetts

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