Please use Google Chrome or Mozilla Firefox when accessing
By joining the American Red Cross you will touch millions of
lives every year and experience the greatness of the human spirit
at its best. Are you ready to be part of the world's largest
The American Red Cross is a strong network of volunteers, donors
and partners who are always there in times of need. We aspire to
turn compassion into action so that all people affected by disaster
across the country and around the world receive care, shelter and
hope; our communities are ready and prepared for disasters;
everyone in our country has access to safe, lifesaving blood and
blood products; all members of our armed services and their
families find support and comfort whenever needed; and in an
emergency, there are always trained individuals nearby, ready to
use their Red Cross skills to save lives.
We are seeking a Sr. Volunteer Engagement Specialist to support
the Massachusetts Region. Can work from any of our offices:
Medford, Springfield, Dedham, Worcester, Lawrence or Hyannis.
The Sr. Volunteer Engagement Sr. Specialist is responsible for
leading, implementing, and executing programs, projects and
initiatives to increase and strengthen the engagement of
volunteers. Additionally, responsible for the screenings,
referrals, and placement of prospective volunteers to effectively
support Regional goals and mission critical activities.
1. Manage, train, and lead the regional volunteer screening
team. Ensure all prospective volunteers are screened and referred
to departments for interviews. Roll out and manage regional
volunteer Onboarding & Workforce Inclusion programs.
2. Lead and train volunteer leaders to conduct a comprehensive
volunteer onboarding program for each Volunteer Services volunteer
position. Supervise and support Regional Onboarding Lead to ensure
coordinated and uniform onboarding for all new volunteers in the
3. Subject matter expertise and regional resource for volunteer
engagement best practices.
4. Lead training on how to use the Volunteer Needs Assessment
tool in all departments.
5. Lead training on effective engagement tools and best
practices; coordinate scheduled engagement training through
Volunteer Services Doctrine and Training courses and webinars.
6. Oversee a team of volunteer leaders to drive volunteer
engagement, including youth programs with the support of the
Volunteer Services Engagement Specialist.
7. Regional Point of Contact, regional support to the Volunteer
Intake Processing Center.
8. Manage volunteer recognition events across the region for all
volunteers with the support of the Volunteer Services Engagement
9. Lead the development and management of the Regional Event
Based Volunteer plan.
10. Responsible for monitoring the appropriate usage and
implementation of the regional Volunteer Needs Assessment through
department collaboration and mutual accountability for results.
11. Provide support to the local leadership and Regional
Volunteer Services Officer by:
* Meeting with departments and ensuring alignment of volunteer
needs and regional metrics. * Helping implement strategies and
tactics to improve volunteer engagement, including the annual
Volunteer Readiness Assessment and identification of key department
Volunteer Lead positions. * Supporting departments with the
development and implementation of a volunteer retention strategy
and informal recognition promoting the One Red Cross Vision and
honoring volunteer service. * Assisting departments by overseeing
the effective use of volunteer management techniques including
coaching, volunteer relations, progressive discipline, and
termination as appropriate. * Providing reporting and metric
analysis support. * Monitoring and reviewing volunteer satisfaction
data with departments to develop engagement/retention strategies to
improve volunteer satisfaction.
12. Serve as the subject matter expert on key volunteer
recruitment tools. Train volunteer leaders and department leads on
volunteer programs, tools and resources.
13. Support Volunteer Services' regional training plan, which
includes in-person and online volunteer supervisor courses.
14. Manage Volunteer Connection Regional Lead (volunteer) and VS
team and ensure adequate volunteer connection training,
communication, support, and timely volunteer roster
Education: Bachelor's degree or equivalent combination of
related education and experience required.
Experience: 5-7 years related experience required. Volunteer
Management experience preferred.
Management Experience: 1 year supervisory experience
Skills & Abilities:
* Excellent oral and written communication skills. * Strong
training and presentation skills. * Interpersonal skills and the
ability to relate effectively to people of diverse backgrounds and
education levels. * Knowledge of group dynamics, customer
maintenance techniques, negotiation skills, and the ability to
effectively implement programs is preferred. * Good organizational
skills and the ability to handle multiple and continuously evolving
priorities effectively are required. * Recruiting experience OR the
ability to effectively communicate and represent Red Cross mission
and activities in a positive and realistic manner is required. *
Other Skills: Intermediate proficiency with MS Office applications,
including Word, Excel, PowerPoint, and Outlook.
Travel: Will be minimal travel. A current valid driver's license
and good driving record is required.
Apply now! Joining our team will provide you with the
opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected veteran status, age, or any other
characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross
volunteers, who represent more than 90 percent of our workforce to
help prevent and alleviate human suffering. You can make a
difference by volunteering in a position that appeals to you and
allows you to use your unique skills and talents. The Red Cross
relies on generous volunteers who give their time and talent to
help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of