Patient Service Specialist (PSS)

Company: Select Medical
Location: Orleans
Posted on: May 1, 2021

Job Description:

Job DescriptionAre you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Patient Service Specialist role could be a great fit for you. This is not your average front desk, receptionist position - it's so much more! Working as a Patient Service Specialist at Select Medical can be a highly fulfilling job that allows you to not only have a positive impact on the patient's experience, but also your coworkers' experience, and the results we achieve as a company.At Select Medical, every team member has a critical role to play in the success of our patients and our company. As a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work. So while you will be stationed at the front desk, you will be making an impact on every patient's care experience.Select Medical is the nation's leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist. As an employee at Select Medical, you will have the ability to impact people's lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact in the local community.General Requirements: The ideal Select Medical employee is...Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patientsPatient-centric mindset: the patient always comes first and you will make the first and last impression on themExceptional communication skills: communicate proactively and with empathyDetail-oriented: people count on you to ensure all the details are done correctly the first time aroundTeam Player: you will be an integral part of a clinical teamClink the Link below to learn more abouthttps://www.selectphysicaltherapy.com/contact/find-a-location/ma/orleans/orleans/ResponsibilitiesResponsibilities: You're more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence... Warmly greet every patient with eye contact, a smile, and a positive statementAttentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visitThoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitationsCarefully conduct insurance authorizations and verificationsCollect co-pays from patients with attention to detailOffer a fond farewell, providing any pertinent information about their next appointmentRespond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitudeShow you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeepLive the Select Medical Values in every interaction, every day Schedule:Clinic Location: Orleans, MAType of Employment: Full Time Hours: Monday Wednesday Friday: 8am - 3pm Tues & Thurs: 9:00am - 5:30pmFull Medical and Dental Benefits: Yes (for 32+ hours per week)Previous medical office experience: Strongly PreferredPrevious experience with insurance/billing: Strongly Preferred QualificationsHigh School Diploma or GED requiredAbility to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)Ability to type 40 words per minute preferredNeeds to be flexible with schedule or occasional coverage at another Cape location. preferredComputer literate. preferred 1 Year of Front Desk Experience 1 Year of Scheduling Experience preferred Physical Requirements:Ability to walk, stand, bend, and reach consistently throughout a work day/shiftAppropriate manual dexterity to enable typing (including10-key) throughout a work day/shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsVisual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directions

Keywords: Select Medical, Nantucket , Patient Service Specialist (PSS), Other , Orleans, Massachusetts