Customer Care Specialist
Company: Manpower
Location: Wakefield
Posted on: February 5, 2026
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Job Description:
Our client, a leading global logistics provider, is seeking a
Customer Care Specialist to join their team. As a Customer Care
Specialist, you will be part of the Customer Service Department
supporting the Customer Care Locations team. The ideal candidate
will have excellent communication skills, strong problem-solving
abilities, and a proactive attitude, which will align successfully
in the organization. Job Title: Customer Care Specialist Location:
Wakefield, MA Pay Range: $28.90 an hour Shift: Monday - Friday 8am
- 4:30pm What's the Job? Ensure a positive customer experience
through proactive engagement and problem resolution. Maintain
real-time visibility of customer transactions using AirLOG and
other core systems. Collaborate with sales and operational teams to
develop customer-specific work instructions and continuous
improvement initiatives. Monitor and analyze customer KPI reports
to support service excellence and corrective actions. Handle
escalations efficiently and ensure timely communication with all
stakeholders. What's Needed? 3-5 years of freight forwarding or
third-party logistics experience. Knowledge of airfreight rules,
regulations, tariffs, and pricing. Strong systems competency,
including MS Office, ERP, and customer management systems.
Excellent communication, organizational, and multitasking skills.
Ability to work effectively under time pressures and prioritize
tasks. What's in it for me? Opportunity to work with a global
leader in logistics and supply chain solutions. Engage in a dynamic
environment that fosters professional growth and development. Be
part of a diverse and inclusive team committed to excellence.
Contribute to innovative logistics solutions that shape the future
of the industry. Work in a collaborative setting that values your
talent and dedication. Upon completion of waiting period associates
are eligible for: Medical and Prescription Drug Plans Dental Plan
Supplemental Life Insurance Short Term Disability Insurance 401(k)
If this is a role that interests you and you'd like to learn more,
click apply now and a recruiter will be in touch with you to
discuss this great opportunity. We look forward to speaking with
you! About ManpowerGroup, Parent Company of: Manpower, Experis,
Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN),
the leading global workforce solutions company, helps organizations
transform in a fast-changing world of work by sourcing, assessing,
developing, and managing the talent that enables them to win. We
develop innovative solutions for hundreds of thousands of
organizations every year, providing them with skilled talent while
finding meaningful, sustainable employment for millions of people
across a wide range of industries and skills. Our expert family of
brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –
creates substantial value for candidates and clients across more
than 75 countries and territories and has done so for over 70
years. We are recognized consistently for our diversity - as a best
place to work for Women, Inclusion, Equality and Disability and in
2023 ManpowerGroup was named one of the World's Most Ethical
Companies for the 14th year - all confirming our position as the
brand of choice for in-demand talent.
Keywords: Manpower, Nantucket , Customer Care Specialist, Logistics, Transportation & Drivers , Wakefield, Massachusetts
