IT Support Specialist

Company: Easton Select Group
Location: West Bridgewater
Posted on: February 16, 2026

Job Description:

Job Description Job Description Position Summary Location: South Easton, MA (Onsite 5 days) Employment Type: Full-Time The IT Support Specialist provides frontline IT support for end users across corporate and subsidiary locations. This role owns day-to-day ticket resolution for common issues, endpoint provisioning and lifecycle tasks, and onsite support for office and conference-room technology. The specialist escalates complex or long-running issues to the MSP or IT Manager per established escalation criteria and contributes to documentation and continuous improvement to reduce repeat tickets. Key Responsibilities 1) Help Desk Support (Tier 1) Provide first-line support for Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Windows/macOS, printers, and peripherals. Diagnose and resolve common issues: login/password problems, MFA enrollment assistance, application errors, and device performance issues. Create, update, and close tickets with clear notes, troubleshooting steps, and user communication. Route requests that require approvals (access, licensing, purchases) to the appropriate owner and follow through to completion. Escalate issues that exceed the Tier 1 scope (network/firewall changes, tenant-wide settings, security events) to the MSP/IT Manager. 2) User Lifecycle Support (Onboarding / Offboarding) Execute onboarding checklists: device setup, standard application installation, and initial access setup under documented procedures. Support offboarding tasks as assigned: device return coordination, access removal requests, and asset recovery tracking. Coordinate with HR/operations on timing, required access, and special accommodations. 3) Endpoint Deployment and Asset Management Image/configure laptops/desktops per company standards and ensure enrollment in required tooling (MDM/RMM, endpoint protection, encryption). Maintain accurate asset inventory (assignments, swaps, spares, warranties, and lifecycle status). Perform device swaps, repairs coordination, and secure disposal procedures; maintain a ready spares pool for rapid replacements. Support patching and updates per standards; validate device compliance and report exceptions. 4) Office, Printer, and Conference Room / AV Support Serve as first response for conference room issues (camera/mic/display, meeting join problems, room scheduling tablets). Support desk setups and moves (docks, monitors, cables, basic connectivity). Troubleshoot printers and coordinate vendor service calls as needed; document recurring issues and recommended remediation. 5) Documentation and Continuous Improvement Create and maintain knowledge base articles for repeat issues (how-tos, common fixes, onboarding guides). Identify recurring incidents and recommend standardization improvements (hardware models, software packaging, baseline configurations). Participate in weekly ticket/backlog review; surface trends, risks, and high-impact improvement opportunities. Escalation Criteria (When to Engage MSP / IT Manager) Requires network/firewall/switch/Wi -Fi changes or ISP coordination beyond basic troubleshooting. Requires tenant-wide Microsoft 365/Entra configuration changes or security policy modifications. Potential security incident (phishing, malware/EDR alert, suspicious sign-in, data exposure). Not resolved after 30-45 minutes of active troubleshooting or requires specialized tools/permissions. Impacts multiple users, a critical business function, or an M&A integration milestone. Qualifications Required 0-1 years of experience in a help desk, desktop support, or IT support role. Bachelor’s degree in information technology, Computer Science, or a related field required. Ability to lift, carry, and move equipment weighing up to 25 pounds. Strong troubleshooting skills for Windows, Microsoft 365 applications, and common peripherals. Comfortable working from a ticket queue with clear documentation and customer-focused communication. Basic networking knowledge (DHCP, DNS, Wi-Fi, VPN concepts). Ability to prioritize effectively and escalate appropriately in a fast-paced environment. Preferred: Experience supporting a multi-site organization and/or acquisition-driven (M&A) environment. Familiarity with endpoint management tooling (Intune/MDM, RMM, EDR/AV). Experience supporting conferencing/AV setups and room systems. Experience contributing to a knowledge base and standard operating procedures. What We Offer: 9 paid holidays Paid vacation Paid sick time Employer-matched 401(k) Employer-paid life insurance Optional supplemental life insurance Medical, dental, and vision insurance plans We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Keywords: Easton Select Group, Nantucket , IT Support Specialist, IT / Software / Systems , West Bridgewater, Massachusetts