ServiceNow Platform Architect
Location: Cambridge
Posted on: June 23, 2025
|
|
|
Job Description:
By clicking the “Apply” button, I understand that my employment
application process with Takeda will commence and that the
information I provide in my application will be processed in line
with Takeda’s Privacy Notice and Terms of Use . I further attest
that all information I submit in my employment application is true
to the best of my knowledge. Job Description The ServiceNow
Platform Architect serves as a technical leader, offering
consultative guidance to the Platform Support Team, ensuring the
platform aligns with business strategy, and making governance
decisions. As a Platform Architect for ServiceNow, you will lead
the design and implementation of ServiceNow solutions to enhance
employee experiences, streamline service delivery, ensure robust
security and governance, and drive digital transformation
initiatives. With your extensive experience in ServiceNow
architecture and knowledge of the latest technologies, you will act
as a trusted advisor, overseeing the development and adoption of
the platform while collaborating with cross-functional teams to
develop solutions that align with enterprise objectives and
simplify complex processes, thereby maximizing value through a
"simple, streamlined, and scalable" approach. Key Responsibilities
Platform Strategy & Roadmap Develops and evolve a platform
architectural roadmap, aligned to and prioritized by business
objectives. Develops and communicates measurements of platform
progress and business impact. Guides Product teams as they design,
implement, and support solutions that centre on the consumption of
the platform. Manages stakeholder requirements for platform teams
to ensure successful delivery. Collaborates with Takeda ServiceNow
account and Impact teams to drive continuous value. Translates
business requirements into technical requirements that other
technical team members include in the project design and delivery.
Platform Architecture Establish technical Governance and standards
for ServiceNow product development, configuration, and foundation
that prioritize simplicity, reusability, AI and automation Drives
the overall technical design and end-to-end platform design for
assigned initiatives. Influences/coaches modern evolutionary
platform architecture principles, practices and adoption of new
features (Agentic AI, NowAssist, HyperAutomation, AIOps). Partners
with Enterprise, Solution, Domain architects, ServiceNow Account
and Impact team to identify and enable the top strategic
technologies/platforms that will help shape Takeda’s technology
footprint to support cross-enterprise business requirements.
Designs reference and platform architectures based on specific
business constraints, requirements and dependencies. Designs
architecture components, including design and documentation of
architecture relevant platform changes or enhancements. Reviews and
identifies gaps in architecture and assesses and defines
remediation efforts or mitigation options. Drives cross-domain
initiatives that are supported by E2E Design, applies digital
standards to project platform architecture, and drives technical
strategy and architectural tradeoff discussions. Collaborate with
UX and digital teams to enhance ServiceNow products, ensuring an
intuitive experience that promotes adoption and usability.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 9 years of
experience in ServiceNow solution architecture, product design, and
implementation. Bachelor’s degree in Computer Science, Artificial
Intelligence, or a related field. 6 years of Extensive knowledge of
ServiceNow’s key platform capabilities (e.g., Intelligence,
Automation, Omni channel engagements, Foundation Data, Automated
testing) 5 years of Experience with Servicenow UX Framework, UI
Actions, UI Policies, Glide records, Script Includes, Business
Rules, & ACLs within the ServiceNow framework (preferred) 5 years
Extensive architecture experience and strategic mindset to
translate enterprise goals into ServiceNow product solutions,
driving towards intelligence-based citizen development. 6 years
Deep knowledge of ServiceNow’s key product suites (e.g., ITSM,
ITOM, CSM, SecOps, IRM, HRSD, AppEngine). 8 years of Fundamental
understanding of the key technologies relevant to the ServiceNow
integration solutions including SSO, SAML, SSL, Web Services,
GraphQL, REST, LDAP, JDBC, ODBC. (required) ServiceNow Certified
Implementation Specialist (CIS) or Certified Application Developer
(CAD) required ServiceNow Certified Technical Architect (CTA)
desired 3 years of Experience with GenAI, ML, NLP , AIOps, Virtual
Agent, Employee Center, WorkFlow Data Fabric and Process Automation
frameworks, Mobile. Strong emphasis on Customer service and
providing best-in-class end-user support. Sense of urgency and
excellent prioritization skills and ability to work under time
pressure Ability to solve complex technical and business problems.
Ability to coordinate projects and interact management. Preferred
technologies: ServiceNow Platform, AI/ML/GenAI, Agentic AI,
Workflow data Fabric, JavaScript, Angular, Seismic, MySQL/MariaDB,
SAML, SSL, Web Services, REST, JDBC, MCP, A2A Takeda Compensation
and Benefits Summary We understand compensation is an important
factor as you consider the next step in your career. We are
committed to equitable pay for all employees, and we strive to be
more transparent with our pay practices. For Location: Cambridge,
MA U.S. Base Salary Range: The estimated salary range reflects an
anticipated range for this position. The actual base salary offered
may depend on a variety of factors, including the qualifications of
the individual applicant for the position, years of relevant
experience, specific and unique skills, level of education
attained, certifications or other professional licenses held, and
the location in which the applicant lives and/or from which they
will be performing the job.The actual base salary offered will be
in accordance with state or local minimum wage requirements for the
job location. U.S. based employees may be eligible for short-term
and/or long-termincentives. U.S.based employees may be eligible to
participate in medical, dental, vision insurance, a 401(k) plan and
company match, short-term and long-term disability coverage, basic
life insurance, a tuition reimbursement program, paid volunteer
time off, company holidays, and well-being benefits, among others.
U.S.based employees are also eligible to receive, per calendar
year, up to 80 hours of sick time, and new hires are eligible to
accrue up to 120 hours of paid vacation. EEO Statement Takeda is
proud in its commitment to creating a diverse workforce and
providing equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, gender expression,
parental status, national origin, age, disability, citizenship
status, genetic information or characteristics, marital status,
status as a Vietnam era veteran, special disabled veteran, or other
protected veteran in accordance with applicable federal, state and
local laws, and any other characteristic protected by law.
Locations Cambridge, MA Worker Type Employee Worker Sub-Type
Regular Time Type Full time Job Exempt Yes It is unlawful in
Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who
violates this law shall be subject to criminal penalties and civil
liability.
Keywords: , Nantucket , ServiceNow Platform Architect, IT / Software / Systems , Cambridge, Massachusetts
