Company: Bartlett's Ocean View Farm
Posted on: October 29, 2018
Under the supervision of the Customer Service Manager, the Cashier Supervisor is a non-exempt position responsible for overseeing customer service in the Farm retail stand in conformance with established Farm policies, strategies, and procedures.--Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of customer service and responsiveness to the needs of individuals, families, businesses, and organizations served by the Farm.
1) Assists Customer Service Manager in managing cashier staff, and provides friendly, helpful service to customers. Helps to oversee store operations and communicates with appropriate departments to ensure the highest level of service, environment, and quality product is provided. Builds customer relationships and ensures a positive experience for every visitor in the store.
2) Supervises register transactions throughout the day. Assists cashiers with difficult transactions including voids, returns and overrides. Responsible for keeping cashier and customer areas, including bathrooms, clean, organized and stocked with necessary supplies (bags, receipt paper, etc.).
3) Exercises good judgment, successfully resolves customer issues and leads team to do the same. Responsible for enforcing policies and displays sound reasoning skills in making exceptions.
4) Trains cashiers and promotes a positive work environment.
5) Opens and closes retail stand. Oversees and assists opening and closing procedures and runs appropriate reports.
6) Answers and directs customer inquiries on the phone and in person.
7) Acts as Cashier, as needed.
8) May act as Customer Service Manager, as necessary.
The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore, required.--Position Requirements:
Minimum of two years previous cashier and/or customer service experience. Must demonstrate excellent interpersonal, supervisory, judgment and organizational skills. Familiarity with point of sale systems, preferred.--Supervisory Scope:
Keywords: Bartlett's Ocean View Farm, Nantucket , Cashier Supervisor, Hospitality & Tourism , Nantucket, Massachusetts
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