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Guest Service Manager

Company: Wequassett Resort and Golf Club
Location: Harwich
Posted on: June 14, 2022

Job Description:

Job DescriptionGuest Services ManagerCape Cod's only double Forbes Five-Star resort is seeking a Guest Services Manager. This position will oversee the guest reception team and report to the Front Desk Manager. The role requires excellent verbal communication and team engagement skills. The individual must ensure that the voice of the resort is properly conveyed in an engaging and refined manner employing all resort standards and those outlined by Forbes Travel Guide. The position requires frequent interaction with both guests and team members.The Guest Services Manager's additional responsibilities include:

  • Assisting with guest check in and check-out process and ensuring that all guests needs are met
  • Assisting and supporting the concierge team to provide exemplary service to our guests
  • Ensuring bell service is prompt and thorough
  • Communicating effectively with all departments
  • Ensuring that all guest reception agents are completing their processes accurately and efficiently
  • Executing emergency procedures as required
  • Providing a warm welcome and departure to all guestsThe candidate must enjoy social interaction and the desire to go above and beyond to provide memorable service to all guests. The person should also have strong computer and organizational skills and the ability to work under pressure and problem solve. Previous experience at a luxury hotel is preferred.Wequassett Resort and Golf Club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.

Keywords: Wequassett Resort and Golf Club, Nantucket , Guest Service Manager, Hospitality & Tourism , Harwich, Massachusetts

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