Customer Service Lead

Company: Ocean State Job Lot
Location: Dennis Port
Posted on: January 12, 2022

Job Description:

RequirementsEDUCATION & EXPERIENCE REQUIREMENTS:Minimum 1-3 years of professional experience in other retail environments requiredPrior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments preferredComputer skills (email; Google platform i.e. sites, slides, drive, docs, sheets; Qlik)ATTRIBUTES:Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client. You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision.Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives.Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and anized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.Leadership: You are a leader and exhibit that in your everyday work. You pride yourself on developing your leadership skills and working with a diverse group of customers and associates.WORK ENVIRONMENT:Work primarily in a climate controlled environment with minimal safety/health hazardpotential. This position may require extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.Some sedentary activities and near vision use for reading and computer use.May be responsible for physical activities including counting cash, using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.Reasonable accommodations may be made to enable individuals with disabilities toperform essential functions.This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Keywords: Ocean State Job Lot, Nantucket , Customer Service Lead, Hospitality & Tourism , Dennis Port, Massachusetts