Program Supervisor of Individual Supports

Company: Bridgewell
Location: Wakefield
Posted on: February 16, 2026

Job Description:

Job Description Job Description Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs. Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team! Connecting People with Possibilities Mission : Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential. Summary: The Program Supervisor assists the Assistant Director of Independent Living with oversight of the daily operation of the Individual Supports program for individuals with disabilities. Responsibilities include supervision of staff, developing, implementing and supervising trainings, and case management requirements of individuals. They will provide direct care support as needed and additional coordination of program duties as requested. Specialized training will be provided to enhance supervision or interventions designed to address multiple disabilities which may include behavioral supports or enhanced medical care. Staff will develop, implement and supervise trainings, case management requirements of individuals, and participation in general duties Schedule: Monday-Friday 9:00AM-5:00PM (40 Hours) (On-call rotation is required for this position.) Essential Duties & Responsibilities: Assist the Assistant Director of Independent Living with supervision of direct care staff, including conducting supervision meetings, coaching and mentoring for skill development. Provide interim coverage during the absence of the Assistant Director of Independent Living as directed by and with the support of the Director of Independent Living or any other interim member of program management assigned to the facility. Provide leadership to staff to create a cohesive team environment. Communicate with on call and management staff any concerns or issues that arise related to the care of individuals, staffing concerns or general needs of the program in the absence of an on-site manager. Ensure that services and documentation are maintained according to DDS, DMH, MassHealth, HUD, DPH, CARF and all applicable regulatory standards as well as Bridgewell's policies and procedures. Oversee all medical, clinical and financial needs of the individuals by identifying needs and securing appropriate services as needed. Transport individuals as needed to and from medical, recreational and other activities outside the program. Monitor petty cash and maintain spending within allowed budgetary limits Assists with supervising and managing all data collection. Maintain communication and collaborative relationships with DDS and other outside vendors. Maintain sites according to DDS, CARF and agency standards. Create opportunities and provide support to individuals in making decisions to develop their skills and foster independence. Maintain appropriate certifications (i.e. First Aid, CPR, OSHA, Fire Safety, Human Rights, PABC, etc.) and ensure that all staff maintains their certifications. Other duties as assigned. Required Education/Experience: 1. Bachelor's Degree is preferred OR 2. Associate's degree with a minimum of 2 years' experience in a similar direct care role. OR 3. High school diploma with a minimum of 3-5 years' experience in a similar direct care role. 4. Previous experience in a similar supervisor/leadership role will be highly preferred. 5. Working experience in understanding the clinical needs of the people served is required. 6. Must have a working understanding of ASD population. 7. A valid US driver's license and one year of driving experience is required Knowledge/Skills: Ability to assist in supervising staff to performance standards Excellent organizational and problem solving skills. Valid driver's license and one year of driving experience. Excellent and verbal communications skills. Computer literacy to include ability to proficiently use Microsoft products and web based applications supported by the agency. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to climb stairs. The employee must be able to lift and/or move up to 20 pounds. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment. Bridgewell offers: Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive. Generous paid time off includes your birthday (that's right, we even give you your birthday off! ) A collaborative work environment that values new insight and personal contributions With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development. Additional compensation for on-call rotations Opportunities for professional development and growth Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Requires acceptable CORI results according to Bridgewell policy. Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Keywords: Bridgewell, Nantucket , Program Supervisor of Individual Supports, Healthcare , Wakefield, Massachusetts