Residential Manager
Company: Bridgewell
Location: Lynn
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Bridgewell strengthens
communities by providing an unmatched range of social and human
services that empower people with disabilities and other life
challenges to live safe, self-directed, and productive lives.
Bridgewell delivers support through community housing, day
programs, outpatient treatment, recovery services, education, and
employment training. We're committed to helping people in need,
from those with autism to people with substance use disorders,
become engaged members of their communities. Bridgewell is also the
industry leader in developing innovative offerings responding to
unmet or emerging needs. Our employees take pride in making every
day count to its fullest. They are committed to adding value to the
lives of the people we support, and they bring energy, ideas, and a
passion for service. Does this describe you? Then please consider
joining our incredible team! Connecting People with Possibilities
Mission : Bridgewell inspires hope and empowers people experiencing
life challenges to achieve their fullest potential. Summary: The
Residential Manager ensures the quality of care and successful
daily operations of a residential home for people served. This
includes ensuring maintaining quality standards, coordinating the
hiring, training and supervision of staff, financial management of
the program budget, the monitoring of the medical and clinical
needs of the people living in the home. Schedule: Monday-Friday
9:00am-5:00pm (40 Hours) Essential Duties and Responsibilities:
Ensure program, agency and accreditation standards are met
regarding the quality of care including individual behavior and
treatment plans, ISP documentation, HCSIS, and other documentation
as required, and in line with Bridgewell Policies & Procedures.
Ensure the staffing needs of the program are met based on defined
ratios and attendance of persons served. This includes coordination
of work schedules, hiring of new staff, and coordinating the use of
per-diem and agency relief staff, as needed. Positively manage
staff by conducting monthly supervisions with each staff and team
meetings, supporting, coaching and mentoring staff to develop
skills and abilities, and providing recognition opportunities for
staff. Provide timely Performance Evaluations. Ensure performance
standards are met, and proactively address performance concerns,
working with program management and Human Resources, as
appropriate. Ensure self and employees maintain certifications
(such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete
all other training requirements of Bridgewell and the program's
funding sources. Ensure administrative duties are completed and
followed as required in areas including finance, human resources,
payroll, quality assurance, electronic health records and
Medication Administration Procedures. Responsible for On-Call
coverage based on a rotating schedule for that program, and/or
cluster, as designated. On-Call coverage includes addressing
concerns and providing directions to employees, managing callouts
and scheduling per diem staff, on-call reporting, as well as
possible coverage of shifts if staffing cannot be coordinated for a
shift. Work collaboratively with clinical and nursing teams to
ensure the behavioral and medical needs of the people served are
met. Collaborate with all service providers, ensuring communication
and documentation is clear regarding the coordination and
management of each person's needs. Work with guardians and family
members on issues related to the care and services provided to
their family members. Communicate proactively, as appropriate,
working to build a positive relationship, and ensuring staff are
also trained in the best practices of working with families. Manage
the financial responsibilities of the program, including program
expenses, monitoring overtime, supply ordering and monthly budget
review. Ensure people served are provided support with financial
needs, such as managing funds, applying for food stamps, social
security, Mass Health, housing vouchers/section 8 applications
and/or employment. Provide direct care in the absence of program
staff, as needed. This can include covering individual shifts, as
well as, assisting with management needs in other programs where
either a management vacancy or extended absence is occurring.
Coordinate or assist with program community outings and meetings
with families. Ensure all information and materials required for
any meeting or outing are adequately prepared, and that positive
relationships are built and maintained. Ensure positive neighbor
relationships are maintained, and that any concerns are raised to
senior management. Manage the technology needs of the program,
including employee time and attendance, and data
management/electronic health record systems. Ensure information is
tracked as required, and system needs and issues are raised to the
IT Department or Payroll Department, as appropriate. Ensure
vehicles assigned to the program maintain registrations as required
and receive maintenance as scheduled. Coordinate and address needs
with the Transportation Department. Ensure employee use of the vans
follow established Bridgewell protocols. Report accidents in a
timely manner to Transportation. Ensure the confidentiality of
Personal Health Information, records of people served, and other
related information is in compliance with HIPAA, and other state or
federal mandates. Ensure safe operations of the program by
providing safety training per the Safety Calendar, addressing
program physical maintenance needs, conducting audits as required,
and alerting management to any concerns. Support, respect, and
promote an environment which fosters Diversity, Equity, Inclusion
and Belonging for all employees and people in our services.
Demonstrate the core philosophy of universal supports by embracing
Bridgewell's core values: dignity, respect, caring, integrity,
safety and wellness Other duties as assigned. Required
Education/Experience: Bachelor's Degree is preferred OR Associate's
degree with a minimum of 2 years' experience in a direct care role
OR High school diploma with a minimum of 3-5 years of experience in
a direct care role At least 1-2 years of experience in a
supervisory role is required. Working experience in understanding
the clinical needs of the people served is required. A valid US
driver's license and one year of driving experience is required.
Required Skills/Knowledge: Ability to lead and supervise staff to
performance standards. Conflict Resolution and problem-solving
skills. Knowledge of DDS and CARF regulations. Knowledge of
Behavior Management and Human Rights. Ability to work as a cohesive
team member with other inter-disciplinary team members including,
BCBA's and nursing. Ability to set priorities for self and team in
alignment with departmental goals. Ability to delegate tasks
effectively, communicate expectations clearly, and establish
deadlines. Ability to provide Coaching and mentoring to their team
members to enhance their skills and performance. Strong writing
skills and verbal communication skills. Ability to encourage
employee engagement and ensure an inclusive work environment.
Strong computer skills including the ability to coordinate data
entry into a data management system, use Microsoft Office products
proficiently, and records management systems. Ability to be
certified and maintain such certification, in PPS, PABC Tier 1 and
2, medication administration, First Aid/CPR and any other
certification/training required based on program needs and
Bridgewell policies and procedures. Must have a current US driver's
license and one year of driving experience. Demonstrate ability to
drive a 12-passenger van and/or a wheelchair van Physical Demands:
The physical demands of staff working in residential programs
assisting people with their care needs are varied and require the
employee to be able to maneuver people of varying weights, and
provide lifting, balance support and physical intervention in
several scenarios. Described below are essential requirements of
staff to ensure the safety of employees and people served alike.
Reasonable accommodations may be made to enable a person with a
disability to perform the essential functions; however, approval
will be based on the needs of the persons served and consideration
of safety factors related to any program or position within a
program. While performing the duties of this job, the employee is
required to be able to: Climb stairs, physically assist people
served, often weighing more than 200 pounds, with movement,
bathroom routines including toileting, assisting with entry and
exit of a tub or shower, getting into and out of wheelchairs or
dealing with assists that include physical, behavioral and medical
interventions. Additional lifting or moving may be required as part
of activities in the daily living of people in our services.
Ability to drive a 12-passenger van Bridgewell offers: Excellent
health benefits-medical, dental, vision. We believe our benefits
package is one of the most competitive. Generous paid time off
includes your birthday (that's right, we even give you your
birthday off! ) A collaborative work environment that values new
insight and personal contributions With over one hundred programs
in the North Shore, Lowell, and Merrimack Valley we provide
excellent opportunities for training and development. Additional
compensation for on-call rotations Opportunities for professional
development and growth Why Should You Apply: If the top benefits
alone don't sway you, our compassionate and collaborative work
environment should! Bridgewell is committed to training and
developing staff and provides opportunities for you to have a
positive impact on the work you do. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions of the job. Requires acceptable CORI results
according to Bridgewell policy. Bridgewell is committed to creating
a diverse environment and is proud to be an equal-opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status. The pay range listed
for this position is the annual base salary range the organization
reasonably and in good faith expects to pay for this position at
this time. Actual compensation is determined based on several
factors, that may include seniority, education, training, relevant
experience, relevant certifications, or other applicable factors
permissible by law.
Keywords: Bridgewell, Nantucket , Residential Manager, Healthcare , Lynn, Massachusetts
