Patient Experience Representative II-Ambulatory (Weymouth)
Company: Boston Children's Hospital
Location: Weymouth
Posted on: January 12, 2026
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Job Description:
This position is 100% onsite at the Weymouth location. Position
Summary: The Patient Experience Representative I works under close
supervision to provide support to the administrative operations of
a clinical service and works to ensure the best possible patient
experience by effectively coordinating services to patients and
families. Demonstrates interest in and ability to departmental and
organizational initiatives & projects with a focus on continuous
process improvement. Performs various administrative functions
requiring basic knowledge of programs and services. Key
Responsibilities: Provides positive and effective customer service
to patients, families, and visitors, responding to routine
inquiries and involving supervisors for complex issues Greets,
screens, directs, and registers patients; enrolls patients and
caregivers in the patient portal Collaborates with referring
providers and practices to manage complex patient issues; may
rotate in call centers Schedules patient encounters and procedures
under supervision; monitors daily schedules and coordinates flow to
optimize patient experience Prepares for and attends shift handoffs
and team huddles Collects patient vitals (e.g., height, weight,
temperature) and completes questionnaires in EMR as needed Prepares
examination rooms, assists patients, and ensures routine forms are
ready for appointments Collects and processes patient demographics,
insurance/payment, referral info, and clinical documentation;
obtains authorizations and verifications Collects co-payments,
reconciles deposits, and provides accurate records in hospital
systems Transcribes treatment and billing data; communicates with
other departments for clinical and administrative services Answers,
screens, and routes calls; triages urgent calls and initiates
emergency services when required Maintains calendars, schedules
meetings/events, and supports logistics for departmental programs
and presentations Provides general clerical support, including
organizing documents, processing mail, photocopying, and handling
records Processes prescription refills, letters, and external
requests Uses office and hospital systems (e.g., Microsoft Office,
scheduling, billing applications) efficiently Participates in
process improvement initiatives and supports internal changes to
systems and procedures Minimum Qualifications Education: High
School Diploma/ GED Experience: No healthcare experience required -
Basic customer service and computer skills. Makes use of customer
service knowledge to assist patients and families in resolving
problems. Conveys a positive demeanor when interacting with
patients, families, and coworkers. Ability to communicate in a
clear, effective manner both orally and in writing and demonstrate
empathy in difficult personal situations. Ability to work with
diverse internal and external constituencies. Demonstrates the
ability to pay attention to detail and accuracy. PER positions are
currently eligible for a Sign-on Bonus of $2,000 for full time
positions (not eligible for internal candidates and not eligible
for former BCH employees who worked here in the past 12 months) The
posted pay range is Boston Children’s reasonable and good-faith
expectation for this pay at the time of posting. Any base pay offer
provided depends on skills, experience, education, certifications,
and a variety of other job-related factors. Base pay is one part of
a comprehensive benefits package that includes flexible schedules,
affordable health, vision and dental insurance, child care and
student loan subsidies, generous levels of time off, 403(b)
Retirement Savings plan, Pension, Tuition and certain License and
Certification Reimbursement, cell phone plan discounts and
discounted rates on T-passes. Experience the benefits of passion
and teamwork.
Keywords: Boston Children's Hospital, Nantucket , Patient Experience Representative II-Ambulatory (Weymouth), Healthcare , Weymouth, Massachusetts
