Conference Services Manager
Company: Cape Codder Resort & Spa
Location: Barnstable
Posted on: January 20, 2023
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Job Description:
The Cape Codder Resort & Spa is currently seeking a conference
services manager to join its sales team. The Cape Codder is a 266
room property with over 20,000 square feet of meeting and event
spa, water park, spa, and two onsite restaurants. The property is
beginning a $22 million renovation in the spring of 2023, with a
conversion to a Margaritaville Resort.
Job Title: Conference Services Manager
Department: Sales
Reports To: Director of Sales
Job Summary
The Conference Services Manager is the main liaison between the
sales/hotel operational departments and the client. As primary
contact for clients, this role is responsible for the total
coordination and servicing of the clients program, including all
on-site events, accommodations, meal functions and billing
Essential Duties and Responsibilities
--- Effectively up-sells throughout the pre-event and event
phase
--- Areas of up-sell and cross-sell include: Room upgrades, room
rental, food & beverage, audio visual, rooms and any other
amenities
--- Manages group room blocks and meeting space of assigned groups
as well as all room only Social and Corporate Room blocks
--- Communicates with client to ensure that the proper space is
blocked communicate any changes to Director of Catering & Catering
Managers to ensure smart selling
--- Organizes and conducts pre and post event meetings for assigned
groups when requested by the client or hotel
--- Obtains direct billing code from Accounting prior to cut-off
date, to ensure proper billing is established
--- Collaborates with Sales Managers to identify any problems and
resolutions
--- Obtain rooming lists, monitor cut-off dates and billing
procedures by the assigned due date and in accordance with the
sales contract
--- Manages requests for additional rooms by coordinating with
Sales, Reservations and Revenue Management to quote the prevailing
rate
--- Educates clients on the value of the rooms above and beyond
their block
--- Advises client of their contractual obligations as it relates
to the performance of their program, while managing the potential
attrition and food & beverage minimum commitments as outlined in
the contract
--- Maintains all group files after the contract is signed and the
group is turned definite by the Sales upon receiving the file,
reviews the program as noted on the Delphi recaps and checks to see
that it is correctly noted in the system and corresponds with the
signed contract
--- Discusses discrepancies with Sales Manager
--- Creates and distributes Banquet Event Orders no more than 30
days prior to function date
--- All banquet event orders must be signed by the client prior to
the event
--- This will serve as the final confirmation
--- Obtains all necessary information to complete the group resume
in a timely manner, distributes group resume a minimum of 10 days
prior to arrival date of the group
--- Attends and participates in weekly Sales and Revenue
meetings
--- Responsible for the catering of all client food and beverage
proposals
--- Responsible for the organization and distribution of Banquet
Event Orders (BEO)
--- Assist in fielding all phone inquiries pertaining to Sales and
Catering
--- Maintains accurate and organized files of each groups final
program food and beverage consumption, attrition, no shows and
final pick-up for future reference and back up
--- Displays knowledge of meeting room configuration, dimensions,
and capacities
--- Works with client to educate them on preferred room sets and
creates floor plans to establish feasibility of the set
--- Advises loading dock of anticipated deliveries
--- Coordinates transfer of boxes to and from meeting rooms
--- Responsible for all necessary reporting
Additional Duties
-Completes projects as determined by Director of Sales
-Actively seeks out other tasks when current work is complete
-Participates in ongoing education and training of Franchise and
Hotel Management Company
Keywords: Cape Codder Resort & Spa, Nantucket , Conference Services Manager, Executive , Barnstable, Massachusetts
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