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Beach Club Manager

Company: Sankaty Head Golf Club
Location: Nantucket
Posted on: November 21, 2022

Job Description:


Position Reports to: Food and Beverage Manager

Subordinate Staff: Beach Club - Front of House Staff and Lifeguard staff

Basic Functions:

Work closely with the General Manager. Responsible for the general operation of Food and Beverage at the Beach Club. Manage the service of members and guests in the dining room. Supervise dining room staff, greet and seat guests, maintain order and cleanliness, assure that member satisfaction standards are consistently attained.

Essential Functions:

1. Understands the operating budget for the department's revenue and expenses. Monitors and takes corrective action as necessary to help assure that budget goals are attained.

2. Assures that effective orientation and training for new staff is implemented.

3. Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.

4. Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized.

5. Helps plan and approve the organizational chart, staffing and scheduling procedures and job description/specifications for all department staff.

6. Assists with hiring seasonal wait staff, bartenders, bussers, etc.

7. Helps to manage the long-range staffing needs of the department.

8. Ensures that all legal requirements are consistently adhered to including wage, hours and federal, state and/or local laws pertaining to alcoholic beverages.

9. Works with the GM, AGM and F&B Manager to develop and implement policies and procedures for food and beverage departments.

10. Monitors purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases.

11. Communicates all member feedback for food preparation and presentation to the Executive Chef and F&B Manager.

12. Consults with the Executive Chef, Event Coordinator and other applicable club administrators daily to help assure the highest level of member satisfaction at minimum cost.

13. Greets guests and oversees actual service on a routine basis.

14. Helps develop wine lists and bottle/glass wine sales promotion programs.

15. Ensures correct handling procedures to minimize china and glassware breakage and food waste.

16. Addresses member and guest complaints and advises the F&B Manager about appropriate corrective actions taken.

17. Develops interesting ways of promoting functions at the Beach Club.

18. Assists in planning and implementing procedures for special events and banquet functions.

19. Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.

20. Monitors employee dress codes according to policies and procedures.

21. Manages physical inventory verification and provides updated information to the accounting department.

22. Responsible for the proper accounting and reconciliation of the Point of Sale systems and member revenues on a daily basis.

23. Ensures that an accurate reservation system is in place.

24. Supervises the remodeling, refurbishment and other building design enhancements applicable to food and beverage service.

25. Suggests and describes available appetizers, entrees, desserts, alcoholic beverages and wines to members and guests.

26. Coordinates food service between kitchen and service staff.

27. Inspects all linens daily for proper appearance.

28. Maintains and inspects all flatware, glassware and linen items for proper appearance and quantities.

29. Resolves member/guest complaints.

30. Helps select, train, supervise and evaluate service staff.

31. Inspects dining room to ensure proper maintenance, cleanliness and safety.

32. Provides layout and design recommendations to applicable managers.

33. Suggests dining room decorations for special themes.

34. Assures that pre-opening cleaning tasks are assigned and completed as required.

35. Assists with service of food and beverages for special functions when needed.

36. Assists with table clearing and resetting as needed.

37. Reports when additional service supplies and small equipment are needed.

38. Enforces established rules, regulations and policies.

39. Acts as Dining Room Manager and serves as opening or closing Beach Club manager.

40. Ensures that a Manager on Duty (MOD) is the last person to leave each day and that any emergency or critical issues/situations that arise are communicated to the GM.

41. Attends and actively participates in weekly F&B meeting with executive staff.

42. Conducts daily food and beverage meetings with front of the house staff (pre and post shift meetings).

43. Conducts meetings with lifeguard staff and ensures all daily duties are being effectively performed.

44. Undertakes special projects as requested by upper management.

45. Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible.

46. Work with the Clubhouse Dining Room Manager and F&B manager to schedule staff. The schedule should be completed a week in advance.

47. Knows the steps of service and should be able to do everything that the wait staff is expected to do.

48. Organizes the staff on a daily basis to give them set sections and assign side work duties.

49. Checks on tables to watch staff performance throughout service.

50. Mindful of ticket times and act proactively to ensure timely service.

51. Creates floor plans that are ready in time for pre-shift.

52. Communicates with staff to set expectations and runs a daily pre-shift meeting.

53. Opens and closes the Beach Club at the beginning and end of the season.

54. Is knowledgeable and passionate about food, beverages and service.

55. Works in tandem with the CH Dining Room Manager to ensure a consistent and excellent member experience.

56. As a manager the expectation is that you will not engage in personal relationships or activities with line employees.

57. Encourage and manage the front of the house staff to maintain a professional and friendly demeanor throughout their shift (people on the floor should be smiling).

Keywords: Sankaty Head Golf Club, Nantucket , Beach Club Manager, Executive , Nantucket, Massachusetts

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