Director of Accounting Client Services

Company: Brennan & Fournier
Location: Brewster
Posted on: September 22, 2022

Job Description:

We are looking for a results-driven and detail oriented Director of Client Services to join our team. This is a Leadership Team position responsible for the continued development of the firm. The goal is to keep client services running in an efficient and profitable manner, to increase client satisfaction, loyalty and retention by exceeding their expectations. As a Leadership team position this role will require high-level company responsibilities. These include quarterly and annual goal setting and planning meetings, weekly company operational meetings and other responsibilities related to small company operations and requirements that arise. Responsibilities Include: Lead and manage a team of eight and growing. Provide direct client support at higher levels as needed Establish strong cross-functional relationships across all service elements to ensure quality and consistency of service provided globally Responsible for managing and resolving escalated client issues Improve the workflow of our accountants and bookkeepers. Deal with complications as they arise. This person should always strive to simplify processes in the department and throughout the company. Understanding and leveraging existing client support systems and services as well as determining future tools to expand into Manage both internal and external team meetings to develop, maintain and leverage existing business processes to drive results for our clients. Meet client deliverables while balancing several clients and unique/specific needs Qualifications: 8+ years prior experience in non-profit financial management; In depth knowledge of non-profit accounting a must Proven experience in a leadership role is required Excellent communication skills and the ability to anticipate the needs of customers Must demonstrate strong analytical thinking skills Should possess strong problem solving skills and the ability to make sound judgement calls Superior organizational and time management skills Ability and desire to learn new software and technologies quickly Experience with customer-oriented department management and development Experience managing a skill diverse team Familiarity with a variety of accounting systems a plus Positive and attention oriented attitude Details at a Glance TIME COMMITMENT Full Time Schedule START DATE September 26, 2022 APPLICATION DEADLINE September 17, 2022 EDUCATION 4-Year Degree Required EXPERIENCE LEVEL Director SALARY USD $85,000 - USD $120,000 / year based on level of experience, education, etc. Employment Type: Full Time Years Experience: 5 - 10 years Salary: $85,000 - $120,000 Annual Bonus/Commission: No

Keywords: Brennan & Fournier, Nantucket , Director of Accounting Client Services, Executive , Brewster, Massachusetts