Public Information Manager

Company: CTI Education Group
Location: Nantucket
Posted on: February 24, 2021

Job Description:

Job Description - Public Information Manager (3146367) Public Information Manager - ( 3146367 ) Job Summary: As a member of the NCH Foundation Team this position reports to the VP of Strategy and Community Development and works closely with the President and CEO, Leadership and stakeholders. There is also a collaborative relationship with the Mass General Brigham Office of Public Affairs. As Public Information Manager, this position serves as the hospital spokesperson and develops and manages a media relations strategy which advances the mission and programs of NCH locally, regionally, and nationally. The Public Information Manager is expected to maintain a high profile in the community. Responsible for managing the website, social media platforms, and providing writing and editorial support for the Office of the President and the NCH Foundation. Essential Job Duties and Responsibilities

• Confidentiality at the highest level is required to serve in this position. Incumbent maintains confidentiality of patient, hospital and staff information in accordance with Hospital policy and applicable statutes and regulations. Because of the sensitive nature of this position, incumbent agrees to maintain this confidentiality under all circumstances.
• Responsible for all media communications using established communications channels to promote the Nantucket Cottage Hospital and Nantucket Cottage Hospital Foundation mission.
• Collaborates with Administration, Marketing, the President and CEO of NCH and the entire Foundation and Hospital Team on public relations issues.
• Proactive in approach to media. Also promptly responds to media requests and advises the Foundation, hospital President/CEO and Board of Trustees of appropriate media activity.
• Regularly produces and reviews all media communications and when appropriate, collaborates with Mass General and Mass General Brigham counterparts.
• Serves as spokesperson for NCH and NCHF.
• Writes fundraising letters, grant proposals and other development related materials as requested.
• In conjunction with Foundation and Hospital Staff, regularly plans, organizes and implements community and public relations activities and promotes the hospital mission to all community groups, schools and organizations.
• Manages NCH social media platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.
• Responds to questions/comments from the public via phone, e-mail, and social media.
• Uses expertise to improve brochures, pamphlets etc.
• Responsible for editorial development of the Community Benefits Report, Annual Report and other special publications as assigned.
• Provides insight and input into the creation of electronic newsletters.
• Assists the President and CEO, HR, and other departments with internal communications.
• Demonstrates the ability to establish a rapport with the hospital staff and community members in order to facilitate a successful community relations program.
• Regularly assesses the success of ongoing programs and projects and makes appropriate adjustments to same as required.
• Regularly recommends updates for the hospital website to ensure contact is current and accurate.
• Regularly promotes health screening and lectures, collaborating with Foundation staff to ensure maximum impact. Creates annual plan to ensure high level donors are included as appropriate.
• In collaboration with the Administration and Marketing, assists with creation and dissemination of community newsletters.
• Primary duties include the exercise of discretion with respect to matters of significance in hospital operations.
• Provides support to the Foundation staff for the following events: Health Fair, Golf Tournament, "Boston Pops on Nantucket" and other events as assigned.
• Performs other duties as assigned. Essential Qualifications, Knowledge, Skills, and Abilities Knowledge of:
  • Knowledge and proficiency in Microsoft Word and various software packages used for public relations' activities, marketing and fundraising/development required. Skills:
    • Proven writing skills and ability to develop and manage community relations' activities essential.
    • Clear and effective written exposition
    • Skill and sensitivity in interpersonal relations, including high level of confidentiality.
    • Creativity, energy, team orientation and commitment to the Hospital's vision
    • Excellent verbal and computer skills necessary. Ability to:
      • Write persuasively.
      • Articulate the mission of Nantucket Cottage Hospital.
      • Handle multiple tasks with efficiency and aplomb.
      • Absorb and translate information about a variety of medical and scientific topics and communicate it to others in lay language.
      • Ability to bend frequently, using back and knees, lift between five (5) and ten (10) pounds, and minimal physical effort required for standing, walking, climbing or crawling.
      • Be tactful, personable and affable, able to handle confidential information and be a team player, be flexible and adaptable. Credentials and Experience Required
        • Bachelor's Degree required.
        • Master's Degree in a related field or in a health care-related field preferred.
        • At least 5 years of prior experience in media or community relations/public relations and/or development with proven success in meeting benchmarks and achieving goals.
        • Current, valid driver's license required. Special Requirements
          • Job duties may require meetings during the evenings or on weekends.
          • Travel may be required for the purposes of completing job duties and responsibilities.
          • Must be available to work in the case of a hospital declared emergency. The hospital does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability. Primary Location

Keywords: CTI Education Group, Nantucket , Public Information Manager, Executive , Nantucket, Massachusetts