Member Experience Specialist II, Branches
Company: MIT Federal Credit Union
Location: Cambridge
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Salary: Posting Summary: The
Member Experience Specialist II position is a first point of member
contact for branch, online or Contact Center. The candidate offers
member information, assistance and solutions addressing financial
needs and challenges via email, phone or written correspondence.
This role also requires great communication skills but also
patience and some leadership skills to resolve complicated member
issues. Candidate must be fully versed in all of our products and
services and able to effectively cross-sell. Job Requirements:
Minimum of three (3) years experience required, financial services
preferred. Cash handling, credit card transactions, balancing all
preferred. One or more (1) years preferred. High school diploma or
equivalent certificate of education required. View full job
description here
Keywords: MIT Federal Credit Union, Nantucket , Member Experience Specialist II, Branches, Design, Graphic Design & CAD , Cambridge, Massachusetts
