Customer Service Rep
Company: Axelon Services Corporation
Location: Warwick
Posted on: July 1, 2025
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Job Description:
Job Description: Max pay rate: $20/HR Training hours and
location: Warwick, RI for training and Nesting 6/9/2025 - 7/14/2025
8:30am - 5:00pm Monday - Friday EST. All candidates are required to
come into office for training and nesting which is included in
these dates. No time off is expected during this time, no planned
time off is permitted. Post-training hours and location: 8:00am -
6:00pm EST - may receive shift anywhere between those hours.
Transition to more of a work from home model after training. Will
need to come into office if there is a system issue - will need to
come in with hours' notice in order to correct issue and continue
working. Will also need to come into work once a month or as needed
for team meetings. Strong home internet connection is required. At
least 50 Mbps internet speed. Internet connectivity from home is
required while we are in a virtual environment. Must have high
speed internet (DSL, Cable, Telecommunication, etc) and can connect
to their router/modem via a LAN cable (not wireless). Most wireless
router/modems have the capability/port for a LAN cable. Required
Skills and Experience: - Suggested 2 years of experience in
Customer Service. Prior Call Center experience is highly preferred.
- Must live within one hour commute of Warwick, RI building. -
Experience navigating multiple screens while delivering good
customer experience. What You Need to Succeed (Required
Qualifications) Logistics Live within a commutable distance to a
Office for business reasons (monthly events, training, meetings).
Training will be in-office for a designated duration. No time off
can be taken during training and nesting period. Must adhere to
strict start/end times. After training, the job is performed
primarily virtually with required monthly in office days based on
business needs. Required to work an assigned shift during hours of
operation between 8:00am 6:00pm ET, Monday through Friday; must be
flexible regarding the ability to work overtime & shift worked,
which may change based on business need and bidding process. Able
to work in a stationary position 75% of time. Skillsets &
Proficiencies Strong computer/keyboard skills as well as analytical
and problem-solving skills Quickly grasps information and
efficiently solves verbal challenges with strategic thinking.
Communicates complex verbal and written concepts with ease.
Customer Centric A passion for serving customers and a personal
commitment to following through in a dynamic, fast-paced
environment. Professionally demonstrate empathy to others. What Can
Give You an Edge (Additional Skills) Suggested 2 years of
experience in Customer Service. Prior Call Center experience is
highly preferred. High School diploma, GED, some college
experience, trade, or professional certification. A demonstrated
ability to quickly learn and continuously develop functional
knowledge and an understanding of company products as well as
administrative, claims, underwriting and marketing functions. A
passion for serving customers and a personal commitment to
following through in a dynamic, fast-paced environment. Strong
computer/keyboard skills as well as analytical and trouble shooting
skills. Superb listening skills and professional oral & written
communication skills with an ability to inspire trust and
accountability though an empathetic communication style which
promotes a quality image of . How You ll Help Us Build a Confident
Future (Key Responsibilities) Communicate with customers via
telephone using strong communication skills. Active listening, and
empathy. Drive solutions that best meet the customer s needs.
Analyze and resolve complex customer issues such as requests
regarding various product aspects, policy provisions, claim status,
basic procedures, etc. Ensure each customer experience is
exceptional by leveraging effective listening skills, attention to
detail, strong intellectual curiosity, and an honest desire to make
a difference. Efficiently process transactions and refer requests
for other policy modifications to appropriate areas. Track
responses to ensure completion. Support special product and/or
service campaigns as needed, or as requested by the customer.
Efficiently access and navigate multiple electronic systems to
provide a complete and integrated response to the customer s
inquiry. Perform these responsibilities in a consistent,
professional manner while exercising strong verbal, interpersonal
and high-quality service skills.
Keywords: Axelon Services Corporation, Nantucket , Customer Service Rep, Customer Service & Call Center , Warwick, Massachusetts
