Production Coordinator

Company: Coastal Windows & Exteriors
Location: Beverly
Posted on: February 14, 2026

Job Description:

Job Description Job Description Salary: 60,000-75,000 Production Coordinator Coastal Windows & Exteriors Job Summary Coastal Windows & Exteriors is seeking a highly organized and results-driven Production Coordinator to be integral to the success of our production department and post-point-of-sale customer service. This role is primarily focused on achieving installation revenue targets through meticulous logistics management, maintaining excellent customer communication, and ensuring accurate data entry and reporting. The Production Coordinator serves as the central hub for all production-related activities, reporting to the Production Manager and General Manager. Key Responsibilities 1. Install Revenue and Production (Primary KPI) Serve as the primary point of contact for installers, fostering effective relationships and communication. Conduct daily check-ins with installers for Estimated Times of Arrival (ETAs) and progress updates. Accountable for achieving monthly installation revenue targets, which are determined by the 4th day of the bonus-eligible month based on backlog, job status, and Milestone reporting. Manage the logistics of material deliveries, dumpsters, portable toilets, and installation scheduling. Ensure strict adherence to company Standard Operating Procedures (SOPs) for job workflow. Manage relationships with distributors. 2. Customer Service and Communication Supervise the local Production Assistant, focusing on securing outstanding online reviews for professionalism and communication. Complete all communication tasks as outlined in company SOPs, with time-stamped updates in the Customer Relationship Management (CRM) system. Execute all welcome, pre-job, first-day-of-job, and completion calls. Maintain proactive communication: Customers within 60 days of the projected start date: Call, text, and email every two weeks. Customers beyond 90 days of the projected start date: Call, text, and email weekly. Arrange and manage communications for HIGH PRIORITY CUSTOMERS on behalf of management. Conduct end-of-job calls for collection purposes. 3. Data Entry and Reporting Maintain on-time and accurate data entry for precise payroll processing and organizational planning. Maintain and manage reports (e.g., Job Status Report, Milestones, Backlog Installer bandwidth) to effectively manage priorities. Maintain the Installation Tracker. Provide weekly backlog updates for all customers with projects 30 days or older. Generate and submit the Clarification Report and Collection Report each morning. Generate and submit the Weekly End of Week report. Prepare for and conduct weekly Job Status Report (JSR) and Backlog meetings. Verify LATP (Labor and Travel Pay) and MATP (Material Pay), and all other costs in the CRM. Track service calls and escalate to the General Manager (GM). Register warranties. Compensation and Benefits Salary: $60,000 Annually Standard Bonus: $600 per month (equating to $7,200 annually), distributed with the last payroll of the month. Total Annual Compensation: $67,200 (Salary Standard Bonus) Review Bonus (Additional Opportunity due to high levels of customer satisfaction): 11-15 Google Reviews: $500 Bonus 14-19 Google Reviews: $750 Bonus 20 Google Reviews: $1,000 Bonus (Minimum of 10 Google Reviews must be met to qualify for additional bonus tiers.) Other Benefits: Earned Vacation Pay (PTO) 401(k) Company-provided laptop & cell phone Mileage Reimbursement (via MileIQ application) Employee Discounts INDHP

Keywords: Coastal Windows & Exteriors, Nantucket , Production Coordinator, Administration, Clerical , Beverly, Massachusetts