Assistant Banking Center Manager - Nantucket

Company: The Cape Cod Five Cents Savings Bank
Location: Nantucket
Posted on: January 19, 2023

Job Description:

SUMMARY:

The assistant manager supervises the staff at a Cape Cod 5 Nantucket Banking Center.Responsible for monitoring performance and operations, ensuring the highest level of customer care for bank customers. As a trusted financial advisor, the assistant manager will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the Assistant Manager will provide exceptional care and support to staff in achieving their professional goals.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:

• Oversees and supervisesbanking centerstaff for purposes of day-to-day administration of job duties, including scheduling, communicating overall goals, operations and coaching reinforcing principles and values.
  
• Monitors and decisions management reports.
  
• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy)
  
• Provides backup to retail staff positions andBanking CenterManager
  
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
  
• Performs basic banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
  
• Fulfills all branch closing activities
  
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
  
• Introduces and advises on the Bank's products and services to appropriately meet customer needs
  
• Proficient in determining customer's existing and prospective financial needs and identifies referrals to other business lines (Investment Services, TAM, Commercial, Cash Management, etc.)
  
• Proficient in determining customer needs and recommending to the customer the products and services that best meet their needs
  
• Maintains a working knowledge of product and service offerings including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards
  
• Confidently discusses customer lending opportunities and assists customers in preparing loan applications for home equity products and personal loans
  
• Safeguards customer trust by upholding duty of customer confidentiality
  
• Complieswith all required regulations, guidelines, and policies
  
• Timely completion of all assigned learning activities
  
• Actively participates in banking center meetings and one-on-one coaching sessions
  
• Participates/volunteers in community groups and events
  
• Additional duties as assigned
  
  EDUCATION, CERTIFICATIONS: (Minimum education required to perform the duties of this position):
  
  

• Bachelor's Degree OR 60 college credits and pursuing Bachelor's Degree and five years of experience in a financial institution
  
• NMLS Registration
  
• Notary Public - may obtain after hire
  
• Medallion
  
  KNOWLEDGE, SKILLS & ABILITIES:
  
  
  • Minimum one year cash handling experience required
    
  • Minimum two years customer service experience
    
  • Must have a supervisory aptitude
    
  • Demonstrated management and leadership skills
    
  • Prior customer relationship building experience
    
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers
    
    COMPETENCIES:
    
    
    • Financial Savviness (Conversant in all Business Lines)
      
    • Problem Solving
      
    • Relationship Building Skills
      
    • Proficient Verbal and Written Communication Skills
      
    • Critical Thinking Skills
      
    • Courage
      
    • Technology Savviness/Digital Enthusiast
      
    • Financial Comprehension
      
    • Adaptability and Flexibility
      
    • Sales Aptitude
      
    • Eager Learner
      
    • Learning Agility
      
    • Superior Customer Service
      
      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
      
      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Cape Cod Five Cents Savings Bank, Nantucket , Assistant Banking Center Manager - Nantucket, Accounting, Auditing , Nantucket, Massachusetts