Assistant Banking Center Manager - Nantucket
Company: The Cape Cod Five Cents Savings Bank
Location: Nantucket
Posted on: January 19, 2023
Job Description:
SUMMARY:
The assistant manager supervises the staff at a Cape Cod 5
Nantucket Banking Center.Responsible for monitoring performance and
operations, ensuring the highest level of customer care for bank
customers. As a trusted financial advisor, the assistant manager
will advise and deliver a full range of financial services to
customers to meet their financial goals. As a member of the retail
management team, the Assistant Manager will provide exceptional
care and support to staff in achieving their professional
goals.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:
- Oversees and supervisesbanking centerstaff for purposes of
day-to-day administration of job duties, including scheduling,
communicating overall goals, operations and coaching reinforcing
principles and values.
- Monitors and decisions management reports.
- Develops rapport with customers, greeting customers by name,
understand account ownership types and authority, being responsive
and timely with correspondence and problem resolution, while
displaying a caring attitude (GUEST philosophy)
- Provides backup to retail staff positions andBanking
CenterManager
- Provides excellent customer care to customers relative to daily
transactions, addressing inquiries, and problem resolution, in
accordance with Bank policies and procedures
- Performs basic banking transactions including: processing
deposits and loan payments, verifying cash and endorsements, check
cashing, money orders and treasurer's check issuance and savings
bond redemption
- Fulfills all branch closing activities
- Introduces and advises on the Bank's deposit and consumer loan
products and services to appropriately meet customer needs in a
proactive manner
- Introduces and advises on the Bank's products and services to
appropriately meet customer needs
- Proficient in determining customer's existing and prospective
financial needs and identifies referrals to other business lines
(Investment Services, TAM, Commercial, Cash Management,
etc.)
- Proficient in determining customer needs and recommending to
the customer the products and services that best meet their
needs
- Maintains a working knowledge of product and service offerings
including consumer, business, non-profit, retirement, Online
Banking, BillPay, debits cards
- Confidently discusses customer lending opportunities and
assists customers in preparing loan applications for home equity
products and personal loans
- Safeguards customer trust by upholding duty of customer
confidentiality
- Complieswith all required regulations, guidelines, and
policies
- Timely completion of all assigned learning activities
- Actively participates in banking center meetings and one-on-one
coaching sessions
- Participates/volunteers in community groups and events
- Additional duties as assigned
EDUCATION, CERTIFICATIONS: (Minimum education required to perform
the duties of this position):
- Bachelor's Degree OR 60 college credits and pursuing Bachelor's
Degree and five years of experience in a financial
institution
- NMLS Registration
- Notary Public - may obtain after hire
- Medallion
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum one year cash handling experience required
- Minimum two years customer service experience
- Must have a supervisory aptitude
- Demonstrated management and leadership skills
- Prior customer relationship building experience
- Must have cyber security awareness to protect the digital
environment, the Bank, and customers
COMPETENCIES:
- Financial Savviness (Conversant in all Business Lines)
- Problem Solving
- Relationship Building Skills
- Proficient Verbal and Written Communication Skills
- Critical Thinking Skills
- Courage
- Technology Savviness/Digital Enthusiast
- Financial Comprehension
- Adaptability and Flexibility
- Sales Aptitude
- Eager Learner
- Learning Agility
- Superior Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: The Cape Cod Five Cents Savings Bank, Nantucket , Assistant Banking Center Manager - Nantucket, Accounting, Auditing , Nantucket, Massachusetts
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